End User Migration Technician

Description

We are looking for an End User Migration Technician to support enterprise device transition activities for a Contract position in various areas of the country. This role combines remote work with extensive travel and is ideal for someone who is confident working directly with end users in fast-paced environments. The technician will help move user devices and Microsoft 365 applications between environments, verify successful outcomes, and provide hands-on support after each migration event. Success in this position requires strong technical troubleshooting ability, professionalism under pressure, and a willingness to travel most weeks.

Responsibilities:

Gather device and user details during intake and maintain accurate migration documentation.

Perform workstation and application cutovers using approved migration utilities and PowerShell-based processes.

Validate device functionality after migration by checking core software, connectivity, and business-critical services.

Provide immediate desk-side assistance to employees following migration activities and resolve routine technical issues.

Escalate advanced problems to migration leads when issues fall outside standard desktop support scope.

Support troubleshooting for Windows systems, Microsoft 365 applications, printers, network access, and mobile devices as needed.

Coordinate effectively with project team members to keep migration work on schedule across client locations.

Follow travel and expense procedures while supporting assignments that may include weekday, weekend, or extended travel.

Assist with hardware-related setup tasks, including peripheral connections and basic cable or device installation when required.

Requirements

Prior experience delivering desktop support or PC technician services in a corporate environment.
Strong working knowledge of Microsoft Windows, Microsoft Office, and common end-user troubleshooting practices.
Familiarity with Apple iOS devices and basic mobile support tasks.
High level of attention to detail with the ability to complete forms, track devices, and confirm migration accuracy.
Excellent customer service skills and the ability to stay attentive and composed when assisting users experiencing technical frustration.
Ability to work collaboratively within a team while managing responsibilities independently in the field.
Willingness and availability to travel most weeks, typically 4-5 days, with occasional Sunday travel or Saturday work.
Ability to cover reimbursable meal, incidental, and in some cases lodging expenses upfront and comply with client travel reimbursement guidelines.

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