Senior IT Support Specialist

Description
Our client is seeking a highly skilled and customer-focused Senior IT Support Specialist to join our dynamic IT team. This role serves as a Tier 2-3 technical support resource, addressing complex user issues and ensuring the smooth operation and maintenance of hardware, software, and network systems. The ideal candidate will have strong troubleshooting abilities, exceptional communication skills, and a passion for delivering exceptional service.
Key Responsibilities
Tier 2-3 Technical Support: Provide advanced troubleshooting and resolution for escalated hardware, software, and network issues.
Problem Resolution: Diagnose and resolve system problems; escalate unresolved issues to appropriate vendors or higher-tier support when necessary.
System Maintenance: Monitor and maintain computer systems, peripherals, and IT infrastructure to ensure peak performance.
User Account Management: Onboard new users, manage permissions, and resolve IT access requests efficiently.
User Training: Educate users on best practices in hardware, software, and system usage to promote self-sufficiency.
Service Optimization: Contribute to the continual improvement of service delivery standards and operational efficiency.
Inventory Oversight: Maintain accurate records of IT equipment and software licenses.
After-Hours Support: Provide support outside of regular business hours, as required by team schedules or urgent needs.
Required Qualifications
Proficient in diagnosing and resolving issues related to Windows OS, Microsoft Office Suite, networking, and hardware.
Experience working with electronic help desk/ticketing systems.
Strong written and verbal communication skills with a focus on user satisfaction.
Excellent customer service orientation with the ability to build effective working relationships.
Preferred Qualifications
Associate's degree or equivalent technical training in Information Technology or a related field.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco CCNA are a plus.
Skills
Customer service, Desktop, O365, Hardware, Help desk support, Active directory
Top Skills Details
Customer service,Desktop,O365,Hardware,Help desk support
Additional Skills & Qualifications
*Overseeing daily IT Department Operations & Performance
* May supervise IT staff and contribute to performance development
* Partner with IT Directors and Managers to develop and implement standards
Job Type & Location
This is a Contract to Hire position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on May 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.