Salesforce Architect with Contact Center expert

We have an opening for Salesforce Architect with Contact Center expert at Chicago, IL. Kindly apply with your updated resume if you are interested. Please find the job details below:

Position: Salesforce Architect with Contact Center expert

Location: Chicago, IL

Duration: 12+ Months Contract Position

Description:

The Salesforce Architect will own the overall solution design and platform alignment for the Dispute and Collection initiative. This role ensures that business requirements are translated into a scalable, secure, and Salesforce-aligned architecture, covering internal CRT users and external Experience Cloud users.

Key Responsibilities

• Leads and define the overall Salesforce solution architecture for Dispute Management, Collection Management, Payments, and Open ARs
• Partner with CRT Business stakeholders and the Business Analyst to translate business requirements into technical design
• Define high-level solution architecture, including:
• Salesforce data model and object strategy
• Persona-based security and access controls
• Integration architecture with upstream and downstream systems
• Recommend and apply Salesforce best practices, identifying standard vs. custom solutions
• Identify and document assumptions, dependencies, risks, and mitigation strategies
• Ensure alignment with enterprise architecture, security, and compliance standards
• Support definition of MVP scope and phased delivery roadmap
• Assist in L3 estimates and high-level delivery timelines
• Provide architectural oversight and guidance during the development and implementation phase