Description
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.
Responsibilities:
Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.
Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.
Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.
Support VMware vSphere and vCenter environments, including setup and maintenance.
Design and implement Azure and hybrid cloud solutions to meet client needs.
Utilize PowerShell to automate tasks and streamline IT operations.
Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.
Collaborate with Level 1 engineers to provide guidance and mentorship.
Maintain detailed documentation of processes, solutions, and technical standards.
Participate in root cause analysis and implement long-term fixes to recurring issues.
Requirements
Minimum of 5 years of experience in systems engineering or advanced IT support.
At least 3 years of experience in Level 2 or escalation support roles.
Proficiency in Microsoft 365 applications and Exchange management.
Extensive experience with virtualization platforms, such as VMware vSphere.
Strong knowledge of Azure cloud services and endpoint management tools.
Hands-on experience with PowerShell scripting for automation.
Familiarity with Windows 11 and Google Workspace.
Ability to work on-site in New York, New York.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02940-0013366243
- Posted 3 hours ago
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