Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.

Responsibilities:
Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.
Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.
Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.
Handle service ticketing requests, ensuring timely and effective resolution of reported problems.
Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.
Escalate unresolved technical problems to networking or system administration teams for further investigation.
Collaborate with team members to implement solutions that enhance system performance and user experience.
Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.
Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.

Requirements

Strong experience with PC desktop and workstation support.
Proficiency in managing and troubleshooting Active Directory.
In-depth knowledge of Windows 10 and Windows 11 operating systems.
Familiarity with Office 365 and related applications.
Experience with Azure Active Directory and Microsoft Teams.
Ability to provide high-level technical support, including executive-level assistance.
Excellent problem-solving and communication skills.
Relevant certifications are a plus, with opportunities for company-sponsored certification training.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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