Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on IT support and contribute to the smooth operation of daily technical tasks. This role involves assisting with Microsoft Azure, Microsoft 365, and general user support activities while maintaining a high standard of service in a fast-paced environment. This is a contract position with the potential for a long-term opportunity based in Audubon, Pennsylvania.

Responsibilities:
Deliver Level 1 and Level 2 IT support by managing and resolving user tickets through Zendesk, handling tasks such as troubleshooting, password resets, and account setups.
Provide technical assistance to a high-volume call center environment, ensuring prompt and effective problem resolution.
Administer Microsoft 365 daily tasks, including user migrations, license management, and mailbox troubleshooting.
Configure, deploy, and maintain desktops, laptops, and peripherals while offering support for mobile devices.
Perform Active Directory and Microsoft Entra ID management for user provisioning, group policy adjustments, and access auditing.
Support IT operations such as workstation setups, onboarding/offboarding processes, and routine system maintenance.
Collaborate with external partners to address escalated or complex technical challenges.
Execute basic administrative tasks within Microsoft Azure, such as managing security groups and cloud resources.
Utilize knowledge of AZ-900 Azure Fundamentals certification to assist with cloud and identity management tasks.
Ensure hardware troubleshooting and desktop imaging processes are conducted efficiently.

Requirements

AZ-900 Azure Fundamentals Certification is required.
1-3 years of experience in IT support or systems administration.
Proficiency in managing ticketing systems like Zendesk.
Hands-on experience with Microsoft Azure and Microsoft 365.
Familiarity with Active Directory or Microsoft Entra ID for user and group management.
Ability to troubleshoot hardware issues and set up workstations effectively.
Strong communication skills to support a dynamic and high-volume user base.
Must be able to commute to the Audubon, Pennsylvania office three days per week.

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