Desktop Support Analyst

Description

We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers an excellent opportunity to work with cutting-edge technologies and provide high-level support for both hardware and software systems. The ideal candidate will have a strong background in troubleshooting, system administration, and working with Apple devices.

Responsibilities:
Provide technical support and troubleshooting for hardware, software, and mobile devices, including Apple products.
Manage and configure Apple devices using Jamf Pro to ensure optimal performance and security.
Administer user accounts and access permissions using Okta.
Diagnose and resolve system issues across a range of technologies, including Cisco and Citrix platforms.
Perform routine maintenance and upgrades for computer hardware and software systems.
Offer guidance and training to end-users on device functionality and system applications.
Collaborate with IT teams to implement solutions for complex technical challenges.
Maintain detailed documentation of technical issues, solutions, and system updates.
Ensure compliance with organizational policies for IT systems and user access.
Continuously monitor and improve system performance and reliability.

Requirements

Minimum of 3 years of experience in desktop support or systems administration.
Proficiency in managing Apple devices and using Jamf Pro.
Strong knowledge of Okta for user authentication and access management.
Experience with troubleshooting and repairing hardware issues.
Familiarity with Apple iOS systems and applications.
Ability to work with Cisco and Citrix technologies.
Excellent problem-solving and communication skills.
Proven ability to work independently and as part of a team.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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