IVR Developer (Toronto, Canada)

Key Responsibilities Act as a Wealth Management Subject Matter Expert (SME) for business and technology initiatives.Gather, analyze, and document business requirements, user stories, process flows, and functional specifications.Collaborate with product, operations, and technology teams to design and implement wealth management solutions.Provide domain guidance on:Portfolio ManagementInvestment AdvisoryManaged AccountsFinancial PlanningClient Onboarding & KYCRetirement & Estate PlanningMutual Fun

Title: IVR Tech LeadLocation: Cleveland, OH or REMOTE (Must work EST time zone) Top 3 Skills for this role:1. Prompt Engineering2. IVR3. Node Js Job Description:We are seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.The Technical Lead partners closely with product, p

Role: Senior Product Owner AWS Connect Telephony Migration & Modernization Location: Remote Job Type: C2C/W2/1099 Role Overview We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization.This role will be responsible for defining the product vision, roadmap, and execution strategy for migrating legacy telephony platforms (Avaya) to AWS Connect. The ideal candidate

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa