General Officer Flag Officer Technician

Colorado Springs, CO, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

Fitment

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Job Details

Skills

Security Clearance
Security+
Software Packaging
Policies and Procedures
Thin Client
Virtualization
Operating Systems
Software Configuration
Database
Documentation
Continuous Monitoring
Continuous Improvement
QoS
Real-time
Active Directory
Provisioning
Remote Access
HP Printer
Print Management
BMC
Network
Incident Management
Reporting
Service Desk
Training
SPM
Standard Operating Procedure
Computer Hardware
Auditing
Servers
Regulatory Compliance
DoD
Tier 1
Physical Layer
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610206

Location: Colorado Springs, CO, US

Date Posted: 2026-03-12

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

Service Desk General Officer/Flag Officer Technician

We are seeking a GOFO Technician to support our NORAD/NITES program in Colorado Springs, CO. This is an onsite role requiring an active Secret clearance with the ability to obtain a TS/SCI. The qualified candidate must be able to perform the below while servicing General and Flag Officers.

Responsibilities:

Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
Software installations and upgrades to operating systems and layered software packages.
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
Imaging NIPR & SIPR devices to achieve optimum performance levels.
Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.
Contacting customers to provide real time updates regarding incident and/or service request(s).
Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.
Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).
Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers.
Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices.
Installing, configuring & provisioning SVOIP devices through a call manager.
Resolving technical issues through a remote access capability.
Familiarization with Xerox & HP printers to include Print Management functions.

Required:

Minimum Secret or higher clearance with a Bachelors and 2 years of experience. Additional experience can be used in lieu of a degree.
Must have a CompTIA Security + Certification at time of hire
Must be able to communicate effectively via telephone or in person
Must be able to present themselves in a professional manner
Must be willing (if needed) to commute to a different location on Peterson SFB
Must be able to complete the MD-100 Percipio Course 30 days after start

Must have 2 or more years' experience with:

Installing, configuring, and maintaining operating system workstations in support of business processing requirements
Software installations and upgrades to operating systems and layered software packages
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
Imaging NIPR & SIPR devices to achieve optimum performance levels.
Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
Contacting customers to provide real time updates regarding incident and/or service request(s)
Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers.
Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices
Installing, configuring & provisioning SVOIP devices through a call manager.
Resolving technical issues through a remote access capability
Familiarization with Xerox & HP printers to include Print Management functions
Bachelors in related field or HS and 4 years of experience.

Preferred skills

Knowledge of C2BMC and VLC application
Comprehends and Informs user base of educated responses in network outages or degradations
Develops tier 0 implementations to enhance the network environment
Understanding of incident management and COMSPOT reporting
Ability to adapt in a fast pace and high demand environment
Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams
Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Basic Understanding of DoD environment
Must be comfortable carrying up to 35-50 lbs.
Performing tier 1 troubleshooting at the physical layer
General knowledge on computer functions, shortcuts and virtual environments

Qualifications
?TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610206
Posted 7 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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