Specialty Program Operations Analyst

Description:

The Specialty Program Operations Analyst supports the execution of core Specialty Programs within SP&P, with primary responsibility for Auto Substitution and replenishment activities for Sequestration, while also serving as a cross-trained backup for Fair Share allocation operations.
This position ensures accurate program execution, supports supply optimization, and enables data-driven decision making across complex workflows that impact product access, cost efficiency, and customer commitments. The role works cross-functionally with Portfolio, Pricing, Clinical, Buyers, Distribution Centers, SAP/MDM, Customer Care, and Sales to support timely decisions, issue resolution, operational consistency, and continuous improvement.
A high priority for this role is embracing utilization of AI-enabled tools and workflows as a standard part of daily operations, using them responsibly to improve efficiency, strengthen decision support, and drive consistent, scalable processes.
Key Responsibilities:

• Support execution of Auto Substitution, Sequestration replenishment, and Fair Share allocation workflows to improve product access, inventory utilization, and operational consistency
• Maintain accurate SAP configuration and program logic, including substitution rules, material mapping, inventory movement, replenishment actions, and allocation controls.
• Monitor program workflows from intake and validation through execution, tracking, and escalation to ensure timely and disciplined operational performance
• Partner with Portfolio, Pricing, Clinical, Buyers, Distribution Centers, SAP/MDM, Customer Care, and Sales to resolve issues, align decisions, and support customer commitments
• Leverage SAP, Salesforce, Power BI, and other reporting tools to evaluate substitution performance, sequestration execution, allocation activity, adoption trends, and operational outcomes
• Track KPIs, including substitution rates, FSE turnaround time, sequestration replenishment execution timelines, inventory movement accuracy, and other program performance measures
• Support recurring operating cadences, issue reviews, program calls, and stakeholder communications related to program changes, risks, and resolutions
• Provide timely support for customer-facing escalations and ensure appropriate follow-up, documentation, and resolution tracking
• Serve as a cross-trained resource to provide backup coverage across Specialty Program Operations (Fair Share Exception queue during analyst PTO and at times of high volume This will require working the mid shift to 7:30pm CST at least twice monthly)

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

• Working knowledge of healthcare distribution, specialty operations, supply chain, program operations, or related business workflows
• Experience using SAP, Salesforce, Power BI, or comparable systems to support workflow execution, reporting, and issue resolution
• Strong analytical, problem-solving, prioritization, and documentation skills
• Ability to manage multiple priorities across fast-paced, interdependent workflows with accuracy and follow-through
• Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional stakeholders

Business Experience:

• Bachelor's degree in business, supply chain, healthcare, operations, or a related field, or equivalent combination of education and experience
• Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, Teams, and Copilot, improve.
• Typically requires 2 5 years of experience in operations, supply chain, healthcare distribution, program management, analytics, or a related field
• Experience supporting specialty pharmacy, pharmaceutical distribution, allocation, substitution, inventory, or replenishment processes preferred

Competencies:

• Customer & Business Driven Understands customer, business, and supply impacts and executes program activities in support of enterprise and customer commitments
• Problem Solving Uses data, process knowledge, and sound judgment to identify issues, evaluate options, and support timely resolution
• Collaboration & Partnership Builds effective working relationships across internal teams to coordinate dependencies, escalate risks, and align execution
• Communication Communicates clearly and professionally with stakeholders regarding program status, issues, changes, and next steps
• Adaptability, Continuous Improvement & AI Readiness Treats AI adoption as a priority,
• Efficiency & Responsiveness Ability to research, analyze and execute time sensitive requests with minimal errors in a fast-paced environment