Revenue Operation Analyst(Onsite)
Interview: video interview
Interview Mode: Video Interview
Work schedule (days & time):
M-F 9am-6pm CST
Senior Revenue Operations and Sales Operations professional with 13+ years of experience. My experience sits at the intersection of strategy and execution, where I help organizations improve revenue visibility, streamline quote-to-cash processes, and enable more effective GTM execution. I have led and supported end-to-end revenue workflows across:
Forecasting and pipeline analytics
Contract lifecycle management and deal desk support
Billing, invoicing, and revenue compliance
CRM data quality, reporting, and dashboarding
In my recent roles, I have worked closely with Sales, Finance, Pricing, Legal, and Customer Success teams to:
Improve billing accuracy and reduce operational inefficiencies
Ensure smooth execution of complex contracts and pricing structures
Deliver insights that support forecasting and decision-making
Enable scalable processes across global teams
I bring a strong foundation in tools such as Salesforce, SAP, and Oracle CRM, along with advanced Excel and BI tools for reporting and analytics. Proven ability to translate complex operational and financial data into actionable insights, while also being hands-on in execution across systems and processes.
I am currently exploring opportunities in:
| Sales Operations | GTM Strategy | Sales Strategy & Analytics
Position Summary (Purpose of job):
The Specialty Program Operations Analyst supports the execution of core Specialty Programs within SP&P, with primary responsibility for Auto Substitution and replenishment activities for Sequestration, while also serving as a cross-trained backup for Fair Share allocation operations.
This position ensures accurate program execution, supports supply optimization, and enables data-driven decision making across complex workflows that impact product access, cost efficiency, and customer commitments. The role works cross-functionally with Portfolio, Pricing, Clinical, Buyers, Distribution Centers, SAP, Customer Care, and Sales to support timely decisions, issue resolution, operational consistency, and continuous improvement.
A high priority for this role is embracing utilization of AI-enabled tools and workflows as a standard part of daily operations, using them responsibly to improve efficiency, strengthen decision support, and drive consistent, scalable processes.
Key Responsibilities:
Support execution of Auto Substitution, Sequestration replenishment, and Fair Share allocation workflows to improve product access, inventory utilization, and operational consistency
Maintain accurate SAP configuration and program logic, including substitution rules, material mapping, inventory movement, replenishment actions, and allocation controls.
Monitor program workflows from intake and validation through execution, tracking, and escalation to ensure timely and disciplined operational performance
Partner with Portfolio, Pricing, Clinical, Buyers, Distribution Centers, SAP/MDM, Customer Care, and Sales to resolve issues, align decisions, and support customer commitments
Leverage SAP, Salesforce CRM, Power BI, and other reporting tools to evaluate substitution performance, sequestration execution, allocation activity, adoption trends, and operational outcomes
Track KPIs, including substitution rates, FSE turnaround time, sequestration replenishment execution timelines, inventory movement accuracy, and other program performance measures
Support recurring operating cadences, issue reviews, program calls, and stakeholder communications related to program changes, risks, and resolutions
Provide timely support for customer-facing escalations and ensure appropriate follow-up, documentation, and resolution tracking
Serve as a cross-trained resource to provide backup coverage across Specialty Program Operations as business needs require
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
Working knowledge of healthcare distribution, specialty operations, supply chain, program operations, or related business workflows
Experience using SAP, Salesforce, Power BI, or comparable systems to support workflow execution, reporting, and issue resolution
Strong analytical, problem-solving, prioritization, and documentation skills
Ability to manage multiple priorities across fast-paced, interdependent workflows with accuracy and follow-through
Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional stakeholders
Business Experience:
Bachelor's degree in business, supply chain, healthcare, operations, or a related field, or equivalent combination of education and experience
Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, Teams, and Copilot, with demonstrated ability prioritizing AI-enabled tools to improve workflow efficiency, documentation, analysis, and decision support.
Typically requires 2 5 years of experience in operations, supply chain, healthcare distribution, program management, analytics, or a related field
Experience supporting specialty pharmacy, pharmaceutical distribution, allocation, substitution, inventory, or replenishment processes preferred
Competencies:
Customer & Business Driven Understands customer, business, and supply impacts and executes program activities in support of enterprise and customer commitments
Problem Solving Uses data, process knowledge, and sound judgment to identify issues, evaluate options, and support timely resolution
Collaboration & Partnership Builds effective working relationships across internal teams to coordinate dependencies, escalate risks, and align execution
Communication Communicates clearly and professionally with stakeholders regarding program status, issues, changes, and next steps
Adaptability, Continuous Improvement & AI Readiness Treats AI adoption as a priority, embraces AI-enabled workflows and tools, and identifies opportunities to improve scalability, accuracy, and efficiency
Efficiency & Responsiveness Ability to research, analyze and execute time sensitive requests with minimal errors in a fast-paced environment
Himanshu Goswami
Sr. IT Technical Recruiter
Stellent IT Phone:
Email: Himanshu.goswami
Gtalk: Himanshu.goswamiom
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