Telecom Specialist

Telecom Specialist - On-Site | Rochester, NY | Contract-to-Hire

Employment Type: Contract-to-Hire (6 months)
Pay Range: $25-$40/hr (based on experience)
Workplace: Telecom / Data Center Environment
Schedule: Full-time, includes on-call rotation

Why You'll Love This Role

This is a unique opportunity to join a highly stable organization with a long-standing, well-structured telecom environment. You'll step into a position where your expertise truly matters - supporting voice, data, and telecom systems that thousands of users depend on every day.
You'll enjoy:

• Excellent work/life balance
• A proven, mature telecom environment with clear processes
• Career stability in a long-established operation
• Opportunities to lead, mentor, and influence telecom strategy

If you enjoy solving complex communication issues and owning a voice infrastructure from end to end, this is the place for you.

About the Role

We're seeking a Telecom Specialist who will serve as a senior technical resource supporting enterprise-level voice, data, and video systems in a demanding 24x7 environment.
This is a hands-on, voice-centric role responsible for:

• Telephone system programming
• Voice troubleshooting
• Cable plant management
• Vendor coordination
• Telecom room and infrastructure maintenance
• Supporting new technologies and upgrades
• Serving as an escalation point for critical outages

You will help ensure reliable communication across a large campus environment - from faculty to clinicians to support staff.

What You'll Do

Voice Systems Ownership

• Program and support enterprise telephone systems (PBX & VoIP)
• Manage voicemail, paging, call routing, and system features
• Troubleshoot complex voice issues end-to-end

Infrastructure & Documentation

• Maintain telecom databases, cable records, and design documentation
• Oversee cable plant integrity (fiber, copper, labeling, cross-connects)
• Coordinate tag, test, splice, and move activities

DAS & Carrier Support

• Support Distributed Antenna Systems (DAS) for indoor cellular coverage
• Collaborate with carriers to troubleshoot signal and performance issues

Operational Excellence

• Monitor service tickets and handle escalations
• Perform preventive maintenance (power systems, voicemail, battery plants)
• Maintain parts inventory and support acceptance testing

Leadership & Collaboration

• Mentor junior telecommunications technicians
• Coordinate vendors and contractors
• Support engineering teams on upgrades and process improvements

On-Call Responsibilities

• Participate in a rotating on-call schedule
• Respond to after-hours voice system emergencies

Required Experience

We're looking for someone with hands-on enterprise telecom experience, including:

Must-Have Skills

• 2+ years supporting voice and telephone systems
• Experience with VoIP and enterprise telephony
• Strong voice troubleshooting and system configuration skills
• Ability to program phone system features and call flows
• Experience producing or updating telecom documentation
• Exposure to DAS environments (basic understanding is fine)

Preferred Skills

• NEC phone system experience (MA4000, NEAX 2400/9300/9500)
• ACD-MAT knowledge
• UM8700 voicemail admin
• Project coordination experience
• Strong customer service and communication
• Ability to work in telecom spaces (closets, ceilings, crawl spaces)

Ideal Backgrounds

Candidates from the following environments excel in this role:

• University or higher-education telecom teams
• Hospital or healthcare telecom operations
• Government or municipal telecom
• Large enterprise IT or infrastructure groups
• PBX engineers who've transitioned to VoIP

Employment Benefits (Based on Eligibility)

• Medical, dental & vision insurance
• Life & AD&D insurance
• 401(k) with pre-tax and Roth options
• Short & long-term disability
• Accident, critical illness, and hospital indemnity plans
• Health Spending Account (HSA)
• Transportation benefits
• Employee assistance program
• PTO, vacation, or sick leave (depending on job classification)

Interested? Apply Today

If you're passionate about telecom systems and want to join a stable, highly respected team, we'd love to hear from you.
Please submit your updated resume, and we will reach out to discuss next steps.
Job Type & Location
This is a Contract to Hire position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $25.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Feb 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.