Job Title: Senior Business Analyst DVS Testing & Implementation Support
Location: Harrisburg, PA (Hybrid)
Job Description:
We are seeking an experienced Senior Business Analyst to support Driver and Vehicle Services (DVS) application enhancements, testing, implementation, and production support.
The selected candidate will work closely with business stakeholders, project management, development teams, and vendors to gather requirements, coordinate testing, resolve application issues, and support successful system releases.
Business Analysis & Requirements:
- Gather, analyze, prioritize, validate, and document business and system requirements.
- Conduct stakeholder interviews and facilitate business meetings.
- Develop functional specifications, process documentation, and business requirements.
- Analyze existing business processes and recommend improvements.
- Support application enhancements, upgrades, and system maintenance.
- Act as a liaison between business stakeholders, development teams, and vendors.
- Analyze federal and state requirements and translate them into actionable system requirements.
- Investigate reported application issues and recommend solutions or workarounds.
- Testing & Quality Assurance:
- Develop and maintain test management plans, test scenarios, and UAT scripts.
- Coordinate and execute User Acceptance Testing (UAT).
- Create test data and test records.
- Document test results, defects, and issues, including supporting screenshots.
- Troubleshoot system errors and collaborate with technical teams on resolution.
- Coordinate accessibility compliance testing.
- Prepare testing status reports, test plans, and outcome reports.
- Support testing and validation of iterative application releases.
Implementation & Production Support:
- Support application deployment and go-live activities.
- Track and communicate implementation schedules and changes.
- Document implementation outcomes and lessons learned.
- Provide production support for Driver's License and Control (DL&C) applications.
- Maintain project documentation and change-management records.
- Prepare implementation outcome reports and recommendations for future releases.
- Provide progress and issue updates to management, stakeholders, and vendors.
Required Qualifications:
- 5+ years of business analysis experience.
- Strong experience with requirements gathering, business process analysis, and documentation.
- Hands-on experience with UAT planning, test case creation, execution, and defect tracking.
- Experience supporting application enhancements, implementations, and production systems.
- Strong stakeholder management, communication, and documentation skills.
- Ability to work independently and mentor junior team members.
- Understanding of business analysis standards, methodologies, and best practices.
- Familiarity with digital accessibility regulations and standards.
Preferred Qualifications:
- Experience supporting state government or transportation-related applications.
- Knowledge of PennDOT business processes and federal/state regulatory requirements.
- Experience with driver licensing, vehicle services, or similar government systems.
- Experience coordinating testing across business teams, vendors, and development teams.
