Hi,
HTC Global is working directly with the client. No third-party vendors are involved.
If you are interested in this opportunity, please share the following details along with your updated resume:
Visa Type
Current Location
LinkedIn URL
Yearly Expected Salary
Sr. Salesforce Business Analyst
Remote-USA
Full Time Employment Opportunity
Healthcare background is a must
Skills- CPQ, Marketing Cloud, Service Cloud, Experience Cloud, Sales Cloud
Experience gathering requirements, managing UAT, working across multi-cloud Salesforce environments, and collaborating with technical and business stakeholders.
Overview / Summary
We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders, Salesforce technical teams, and cross-functional groups to gather requirements, improve processes, support system enhancements, and ensure successful Salesforce delivery in Agile/Product-led environments.
Key Responsibilities
Understand business needs and convert them into clear, actionable requirements for Salesforce enhancements
Conduct interviews, workshops, and surveys to gather user and business input
Analyse current processes and identify improvement opportunities using Salesforce capabilities
Own and manage business requirements, user stories, functional specifications, and acceptance criteria
Maintain documentation for workflows, data models, and system integrations
Collaborate with Salesforce Admins, Developers, and Architects to design scalable and efficient solutions
Translate business requirements into Salesforce configurations, including objects, fields, page layouts, and flows
Define test cases and participate in User Acceptance Testing (UAT), test scenarios, and business sign-off
Validate solutions to ensure requirements are met and deployments are bug-free
Serve as the liaison between technical teams and business stakeholders
Provide user training, create user manuals, and support end-users post-implementation
Define reporting requirements and assist with dashboards and reports
Ensure data accuracy and integrity across Salesforce
Support change management initiatives and user adoption strategies
Identify and recommend Salesforce enhancements aligned with evolving business needs
Understand integration points between Salesforce and external systems such as ERP and marketing tools
Work with technical teams to ensure secure and accurate data flows between systems
Required Qualifications
Strong understanding of Salesforce architecture, data model, automation, and security concepts
Proven experience leading requirements for multi-team or multi-cloud Salesforce programs
6+ years of Business Analysis experience with deep, hands-on Salesforce delivery exposure
Experience working in Agile and Product-led delivery environments
Never miss an opportunity! Create an alert based on the job you applied for.