JR. Business Travel Program Operations Coordinator – Platform Migration & Hospitality Operations Support

Job Title: JR. Business Travel Program Operations Coordinator – Platform Migration & Hospitality Operations Support
Location: Remote (Chicago, IL Preferred)
Duration: 6–18 Month Contract
Interview Mode: video interview


Job Description:
We have two total submittal slots / resumes will be AI ranked
1 open role
If you received this or review this on Wednesday 6/3 it will still be open
Must have:
Required Experience
• 1 years of experience in hospitality operations, customer service, account support, or related operational roles
• Background in hospitality, hotel sales, travel operations, or customer-facing support strongly preferred
•
o Hospitality, hotel operations, or travel industry experience
o Hotel transient sales experience
o Exposure to digital product teams or IT/system implementation projects
o Experience in platform migration or system rollout environments
o Business travel program or account management experience
• Experience working with hospitality systems such as:
o Opera
o Envision
o CRM platforms
o PMS systems
• Experience supporting operational workflows in cross-functional environments
• Strong customer service and escalation management experience
• Basic experience supporting system migrations, digital launches, or platform transitions preferred
• Familiarity with business travel programs or hospitality distribution workflows is a plu

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Position Overview
Hyatt is seeking a Business Travel Program Operations Coordinator to support day-to-day operations for its small to medium business travel program while assisting with the ongoing transition to a new platform.
This role provides operational execution support across account management workflows, data validation, account onboarding, and system migration activities. The contractor will play a key role in ensuring continuity of service during platform migration and post-launch stabilization.
This is an execution and operations-focused role, not a strategic or technical development position.
The ideal candidate is highly detail-oriented, customer-focused, and comfortable working across hospitality, sales, operations, and digital product teams in a fast-paced enterprise environment.
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What Hyatt Actually Needs
Hyatt is looking for a hands-on hospitality operations coordinator who can:
• Support business travel account operations during a platform migration
• Manage day-to-day account lifecycle activities
• Help validate data and ensure accuracy during system transitions
• Handle escalations and inbound operational requests
• Maintain continuity of service during platform rollout and stabilization
This role sits at the intersection of:
Hospitality operations + account management + light systems support + platform migration execution
The priority is operational stability, accuracy, and coordination across teams, not system design or engineering.
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Core Responsibilities
Business Travel Program Operations
• Provide day-to-day operational support for business travel program accounts
• Assist with onboarding, migration validation, application processing, and account updates
• Support account lifecycle management including setup, maintenance, and troubleshooting
• Monitor account activity and ensure data accuracy across systems
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Platform Migration Support
• Assist with data validation, reconciliation, and cleansing during platform migration
• Support application reviews, approvals, and rejections post-migration
• Help ensure smooth transition from legacy systems to new platform environment
• Support post-launch stabilization activities and operational continuity
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Cross-Functional Coordination
• Collaborate with sales, hotel operations, loyalty, digital product, and support teams
• Serve as a primary point of contact for hotel and field seller inquiries
• Triage operational issues and coordinate follow-up actions across teams
• Support communication between business and system stakeholders
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Reporting & Documentation
• Assist with operational reporting and account performance tracking
• Support SOP development and process documentation
• Maintain records related to account monitoring, reactivation, and lifecycle changes
• Support data compilation and basic reporting in Excel
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Customer & Issue Management
• Handle inbound requests and escalations from internal stakeholders
• Provide timely resolution or escalation of account-related issues
• Maintain strong customer service standards across all interactions
• Ensure consistent communication and follow-through on operational requests
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• Strong proficiency in Microsoft Excel (data organization, reconciliation, basic reporting)
• High attention to detail and data accuracy
• Strong communication skills (written and verbal)
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and coordination skills
• Self-motivated and able to ramp quickly with minimal oversight
• Problem-solving and analytical mindset
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• Hospitality, hotel operations, or travel industry experience
• Hotel transient sales experience
• Exposure to digital product teams or IT/system implementation projects
• Experience in platform migration or system rollout environments
• Business travel program or account management experience
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Ideal Candidate Profile
The strongest candidates will demonstrate:
• Strong hospitality or travel operations background
• Ability to manage operational workflows independently
• Comfort working across multiple stakeholder groups
• Strong attention to detail in data-heavy environments
• Experience supporting system transitions or platform changes
• High customer service orientation and escalation handling capability
This role is best suited for a hospitality operations professional who thrives in structured, high-volume, detail-driven environments with light systems and migration support exposure.
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Work Environment
• Remote role (Chicago-area candidates preferred)
• Cross-functional enterprise hospitality environment
• High-volume operational support and account management workflows
• Platform migration and post-launch stabilization focus
• Interaction with hotel, sales, loyalty, and digital product teams
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Interview Process
• Video interview required
• Focus on hospitality operations experience
• Assessment of customer service, escalation handling, and data accuracy skills
• Review of cross-functional coordination experience
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Mandatory Candidate Submission Requirements
All candidates must provide:
• Full LinkedIn profile with current information and professional photo
• Three (3) verifiable professional references
• Proof of current residence/location
• Date of birth for client onboarding verification
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Compliance Requirements
All candidate information must be fully accurate and verifiable.
Any discrepancies involving employment history, work authorization, references, location, or identity may result in:
• Immediate disqualification
• Removal of submitting vendor from future candidate distribution