Program Manager IT

Job Title : Program Manager IT

Location : Torrance, CA

Work Type : Hybrid ( 4 days onsite per week - 1 day Remote)

Description:

• Minimum Qualification & Experience:
  Engineering or Computer Science (BS or MS)
  Over 10+ years of management experience in leading technology solution implementation, critical business process improvement effort, and customer experience.
  Working in fast-paced, dynamic settings
  Ability to Lead major complex programs from initiation through implementation, including coordinating the efforts of internal stakeholders, professional services, and business partners Proven ability to synthesize information quickly and efficiently in delivering practical and effective initiatives covering people, processes, tools, and organization
  Program financial understanding, program and scope estimating
  Experience with Mobile and web digital business programs
  Communication experience and experience working with technical management teams to develop systems, solutions, and products
  Strong IT-centric mindset to deliver seamless experience to our customers
  Strong customer-centric mindset to deliver seamless experience to our customers
  Ability to present complex information in a clear and concise manner to executives
  Experience with building and maintaining roadmaps, using roadmap and portfolio management tools
  Other Job-Specific Skills:
  Experience managing programs on payments, subscriptions or ecommerce.
  Good understanding of transactional UX, Payment flows and subscription lifecycle management. Experience working with Agile teams.
  Exceptional communication and facilitation skills.
  Experience delivering technical programs or products from inception through delivery to post launch
  Experience operating across multiple teams, demonstrated critical thinking both strategic and tactical.
  Proven track record of building solid partner relationships and influencing and negotiating with key stakeholders
  Strong experience to capture, prioritize, and resolve for competing initiatives ensuring strategic alignment, inter-company communication, and achievement of dates and deliverables. Ability to understand complex processes and their interrelations across all business partners Ability to weigh risks and benefits of recommendations and ability to create business justification for all recommendations presented
  Ability to guide team through day-to-day project challenges while remaining focused on the big picture customer problem at hand
  Proven experience in formulating and executing both short and long-term program strategic goals Expert at Jira/Confluence