ServiceNow Developers/Architect/Lead Roles

NOTE:

s s Candidates.

Open for C2C (preferred W2).

Will consider non-local candidates if they confirm they are willing to relocate to Columbus, OH after selection (No relocation expenses).

Columbus, OH (5 Days onsite)

Role1:

Title: ServiceNow Developer/Administrator

Role Overview:

• We are seeking a versatile ServiceNow Developer/Administrator to manage the daily operations, maintenance, and continuous improvement of an enterprise ServiceNow platform. This role is a critical part of a high-impact team supporting a major public sector digital transformation.
• The primary focus of this position is the technical stewardship of the platform—ensuring 99.9% availability, executing seamless version upgrades, and handling the "run" side of the house while contributing to ongoing development sprints.

Key Responsibilities:

• Platform Maintenance: Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes (e.g., MID Servers, Import Sets, Scheduled Jobs).
• Upgrade Leadership: Plan, coordinate, and execute ServiceNow platform upgrades and patch cycles. This includes conducting impact analyses, managing clone-back procedures, and performing post-upgrade validation and regression testing.
• Daily Administration: Manage user access, group memberships, and roles. Oversee the health of the CMDB and manage Service Catalog items, including workflows, variables, and fulfillment tasks.
• Configuration & Development: Develop and maintain Business Rules, Client Scripts, UI Policies, and UI Actions. Troubleshoot and resolve incidents related to ServiceNow functionality and performance.
• Security & Compliance: Maintain Access Control Lists (ACLs) and security settings. While not required, familiarity with FedRAMP security standards and government compliance protocols is highly preferred.
• Reporting & Dashboards: Create and maintain complex reports and Performance Analytics dashboards to provide real-time visibility into service metrics for leadership.
• Documentation: Maintain accurate system documentation, including configuration logs, upgrade playbooks, and knowledge articles for end-users.

Required Qualifications:

• Experience: 4+ years of hands-on experience in ServiceNow administration and development.
• Core Technical Skills: Proficiency in JavaScript, Glide API, and web technologies (HTML/CSS). Experience with IntegrationHub and Flow Designer is a plus.
• Proven Track Record: Demonstrated experience successfully leading at least two major ServiceNow platform upgrades (e.g., Washington to Xanadu).

Preferred Qualifications:

• Security Awareness: Experience working in a FedRAMP-authorized or similarly secured government cloud environment.
• Framework Knowledge: Familiarity with ITIL v4 frameworks and public sector service delivery models (CSM/ITSM).
• Certifications: ServiceNow Certified System Administrator (CSA) is required; Certified Application Developer (CAD) or Micro-Certifications in Upgrade Management are preferred.

Role2:

Title: ServiceNow Developer/Architect

Role Overview:

• We are seeking a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.
• The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Key Responsibilities:

• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

Required Qualifications:

• Experience: 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Preferred Certifications:

• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification

Role3:

Title: ServiceNow Engagement Lead

Role Overview:

• We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment.
• The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.

Key Responsibilities:

• Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.
• Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.
• Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.
• Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.
• Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.
• Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.

Required Qualifications:

• Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.
• Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
• Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Preferred Qualifications:

• Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.

Certifications (Highly Preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• Project Management Professional (PMP) or PRINCE2
• Certified Scrum Master (CSM)
• ITIL v4 Foundations or higher