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Insights & Experience Analyst

Remote • Posted 13 hours ago • Updated 13 hours ago

Contract W2

Contract Independent

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Insights Analyst
Experience Analyst
Qualtrics
dashboards
Total Experience
Customer Experience
Employee Experience

Summary

Job title: Insights & Experience Analyst Location: San Jose, CA /Remote Work Contract

About the Role

We are looking for a data-driven Insights and Experience Analyst to support the Total Experience (TX) initiatives within ATS. This role will partner closely with the Senior Product Manager to enhance customer and employee experiences by leveraging insights, analytics, and research-driven solutions.

The ideal candidate will be responsible for analyzing customer feedback, identifying high-value use cases, and delivering actionable recommendations to improve product and service experiences at an enterprise scale.

Key Responsibilities

Partner with the Senior Product Manager to support Total Experience strategy and execution
Gather, analyze, and synthesize customer feedback, product data, and research insights to identify trends and improvement opportunities
Engage with customers and stakeholders to understand pain points and recommend solutions
Translate insights into actionable recommendations and product enhancements
Identify and prioritize high-value use cases that drive measurable business impact
Design and build dashboards, reports, and surveys (Qualtrics or similar tools) to support research and decision-making
Work cross-functionally with Product, Engineering, UX, and Operations teams
Monitor product experience metrics and continuously improve customer journeys
Support ongoing feedback loops to ensure continuous product optimization

Required Qualifications

4 8 years of experience in Insights Analyst / Experience Analyst / Product Analyst / Business Analyst roles
Strong analytical and data-driven mindset with experience in interpreting large datasets
Experience working in enterprise environments with multiple stakeholders
Hands-on experience with Qualtrics (or similar survey & experience platforms)
Experience creating dashboards and reporting solutions (Power BI, Tableau, etc.)
Strong ability to translate customer insights into business and product recommendations

Preferred Qualifications

Experience with Total Experience (TX), Customer Experience (CX), or Employee Experience (EX) initiatives
Working knowledge of ServiceNow (ITSM / HRSD or similar modules)
Familiarity with product analytics, research frameworks, and UX methodologies
Experience working in Agile environments

Key Competencies

Customer-Centric Thinking
Analytical & Insight Generation
Problem Solving & Critical Thinking
Stakeholder Management
Data Visualization & Storytelling

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91089022
Position Id: 8998931
Posted 13 hours ago

Contact the job poster

Karthik Jaga

Recruiter @ Xyant Services, Inc.

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