Senior Insights & Experience Analyst (VoE – Qualtrics / Medallia)
NOTE: Must have skills -
* worked on qualtrics cx,ex
* SaaS domain, AI- savvy
* experience with text analytics and qualitative analysis
* Interested in improving Employee experience
We are looking for a Senior Insights & Experience Analyst to drive enterprise-scale Voice of Employee (VoE) initiatives using platforms such as Qualtrics and Medallia. The role will focus on designing, executing, and scaling employee listening programs, delivering actionable insights, and enabling product and HR teams to improve employee experience.
Key Responsibilities
- Lead design and execution of employee experience (EX) surveys and continuous listening programs
- Partner with Senior Product Managers to document requirements and validate solutions
- Own end-to-end survey lifecycle (design, deployment, governance)
- Develop survey builder frameworks and standardization
- Perform text analytics and qualitative analysis
- Drive closed-loop feedback mechanisms
- Collaborate with HR, People Analytics, and Product teams
- Support case management workflows
- Contribute to CoE development
- Enable AI/agentic solutions for automation
Required Skills & Experience
- Hands-on experience with Qualtrics and/or Medallia
- Experience in Employee Experience (EX) / CX survey programs
- Strong survey design and research background
- Expertise in text analytics and qualitative analysis
- Exposure to SaaS environments (Google, Intuit preferred)
- Strong stakeholder management
Good to Have
- Experience in People Analytics / HR analytics
- Exposure to case management systems
- Familiarity with AI-driven analytics
- Experience in CoE models
Key Competencies
- Strong analytical mindset
- Excellent communication skills
- Experience in high-frequency survey environments
- Ability to translate insights into business outcomes
Skills: Digital : Adobe Analytics
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