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Field Service Engineer - User Support

• Posted 3 days ago • Updated 1 hour ago

Full Time

Fitment

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Job Details

Skills

Artificial Intelligence
Cloud Computing
Agile
Partnership
Innovation
Supply Chain Management
Clarity
Oracle Data Mining
Object Data Manager
Content Management
Configuration Management
Change Management
Accountability
Computer Hardware
Access Control
Collaboration
Printers
Continuous Improvement
Onboarding
Provisioning
Network
Technical Support
Field Service
Manufacturing
Microsoft Windows
Active Directory
Management
Server Administration
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
VLAN
Communication
Customer Service
Attention To Detail
Documentation
Professional Development
Training
Insurance
FSA
Health Care
LEAP
SAP BASIS

Artificial Intelligence
Cloud Computing
Agile
Partnership
Innovation
Supply Chain Management
Clarity
Oracle Data Mining
Object Data Manager
Content Management
Configuration Management
Change Management
Accountability
Computer Hardware
Access Control
Collaboration
Printers
Continuous Improvement
Onboarding
Provisioning
Network
Technical Support
Field Service
Manufacturing
Microsoft Windows
Active Directory
Management
Server Administration
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
VLAN
Communication
Customer Service
Attention To Detail
Documentation
Professional Development
Training
Insurance
FSA
Health Care
LEAP
SAP BASIS

Summary

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Responsibilities

Provide onsite user support for hardware, software, network access, and general IT issues across office and manufacturing areas.
Manage and maintain user accounts, permissions, and access controls across Hyve systems and applications.
Perform minor server support, including basic troubleshooting, monitoring, patch coordination, and escalation to corporate IT when needed.
Support local infrastructure such as workstations, printers, scanners, badge systems, and production-floor terminals.
Document issues, resolutions, and system changes to maintain accurate records and support continuous improvement.
Coordinate with corporate IT teams to ensure alignment with security standards, policies, and system configurations.
Assist with onboarding and offboarding tasks, including equipment setup, account provisioning, and access removal.
Monitor system performance and proactively identify issues impacting users or production operations.
Support network connectivity troubleshooting and escalate complex issues appropriately.
Maintain a strong customer-service mindset and ensure timely resolution of support requests.
Perform other duties as assigned to support the facility's operational and technical needs.

Qualifications

2-4 years of experience in IT support, field service, or a similar technical role.
Experience supporting users in a manufacturing or mixed office/production environment preferred.
Working knowledge of Windows OS, Active Directory, permissions management, and basic server administration.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
Strong troubleshooting skills and ability to resolve issues independently.
Excellent communication and customer-service skills.
Ability to lift equipment (up to ~40 lbs), stand/walk on the production floor, and support a dynamic environment.
Detail-oriented with strong documentation and organizational habits.
Ability to work onsite full-time and support occasional after-hours needs as business requires.

Compensation & Benefits

Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Professional development and training opportunities
Flexible work arrangements
Generous paid time off and holidays

Work Environment

This position operates in a [office/remote/hybrid/field] environment. The role may require [specific physical requirements, travel percentage, or other relevant details.] Reasonable accommodation may enable individuals with disabilities to perform the essential functions.

What's in it for you

Benefit Insurance

Flexible Spending Account (FSA)
Health Savings Account (HSA)
Mental Health Care
401K with match
Paid Holidays, Vacation & Sick Days
Tuition Reimbursement
Perks at Work
LEAP Program
MyFlexPay

What's in it for you

Benefit Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Mental Health Care

401K with match

Paid Holidays, Vacation & Sick Days

Tuition Reimbursement

Perks at Work

LEAP Program

MyFlexPay

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183365
Position Id: 9c9a4b93193c6d05594b16e188697b1d
Posted 3 days ago

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