Sr Wi-Fi Release and Incident Process Engineer

RESPONSIBILITIES:
Kforce has a client that is looking for a Senior Wi-Fi Release and Incident Process Engineer in Greenwood Village, CO.

Overview:
We are seeking a Senior Wi-Fi Release & Incident Process Engineer to support large-scale wireless network operations within a high-performance MSO environment. This role is responsible for release management, incident response processes, and continuous improvement of Wi-Fi network performance across enterprise and residential platforms.

The ideal candidate will bring deep expertise in wireless network architecture, operational processes, and incident management, with a strong ability to manage complex network changes and resolve high-impact production issues.

Key Responsibilities:
* Lead Wi-Fi release planning, forecasting, and deployment processes for complex wireless network environments
* Manage and improve incident response workflows, ensuring rapid resolution of customer-impacting issues
* Design and implement wireless network architecture enhancements to improve performance, scalability, and reliability
* Develop and maintain Methods of Procedure (MOPs) for releases, upgrades, and incident mitigation
* Collaborate with cross-functional teams across engineering, operations, and products to support new feature rollouts

Analyze and resolve complex wireless network issues, including:
* Latency
* Congestion
* Interference
* Device/CPE-related issues

Integrate and document end-to-end network architectures, including:
* Hardware
* Software
* Transmission and signaling protocols

* Evaluate new wireless technologies, devices, and platforms prior to production deployment
* Drive continuous improvement initiatives for release processes, incident management, and network performance
* Create and maintain network diagrams and documentation using tools such as Visio

REQUIREMENTS:
* Bachelor's degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)
* 6+ years of experience in wireless networking (10+ years preferred for senior candidates)

Strong experience in:
* Wi-Fi release management and deployment processes
* Incident management and root cause analysis in production environments

Deep knowledge of:
* Wireless networking fundamentals (OSI Model, TCP/IP)
* IEEE 802.11 standards (Wi-Fi 5/6/6E/7)
* Routing, switching, bridging, and Ethernet technologies

Proven experience with:
* Wireless network architecture and topology design
* Large-scale WiFi deployments (MSO, telecom, or enterprise)

Strong troubleshooting skills across:
* RF
* Network
* Device (CPE) layers

Proficiency with:
* Network design tools (e.g., Microsoft Visio)
* Microsoft Office Suite

Preferred Qualifications:
* Certifications such as CCNP (Wireless or Enterprise)

Experience with WiFi vendors such as:
* Cisco
* Arris
* Ruckus Networks

* Background in MSO or large-scale ISP environments

Experience with:
* Wi-Fi analytics and monitoring tools (e.g., dashboards, telemetry platforms)
* Change management and release governance processes
* Strong understanding of customer experience (QoE) metrics and optimization

Specialized Skills (Required):
* Wireless network release management and incident process ownership
* Complex network change management and deployment coordination
* Advanced root cause analysis and troubleshooting in production environments
* Ability to manage multiple concurrent initiatives and priorities

Soft Skills:
* Strong analytical and problem-solving abilities
* Excellent communication (written and verbal)
* Ability to work cross-functionally in a fast-paced environment
* Strong organizational and time management skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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