Sr. Desk Side Engineer

Washington, DC, US • Posted 23 hours ago • Updated 23 hours ago

Contract Independent

Contract W2

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Desk Side Engineer - Senior

Summary

Desk Side Engineer - Senior

Washington DC

12+ Months

Primary Responsibilities

Tier 2/3 Technical Support: Diagnosing and resolving complex hardware, software, and platform issues for laptops, desktops, and mobile devices (iPhone/iPad).
Platform Management: Managing environment health using tools like Microsoft Endpoint Configuration Manager (SCCM) for imaging and JAMF for macOS management.
Google Workspace Support: Many DOT components have transitioned to Google Workspace (Gmail, Drive, Meet). You will provide daily support and user training for these tools.
IMAC Activities: Handling "Install, Move, Add, Change" requests, including lifecycle refreshes (replacing old hardware with new, imaged machines).
Executive "White Glove" Support: Providing priority, highly professional assistance to senior leadership and management offices.
Ticket Management: Tracking all work in ServiceNow to ensure compliance with Service-Level Agreements (SLAs).

Required Skills & Qualifications

Category	Requirement
Experience	Typically 3–5+ years in Deskside or Tier 2 support.
Operating Systems	Expert-level knowledge of Windows 10/11 and macOS.
Certifications	CompTIA A+ (often required); HDI-Technical Support Professional; Network+ or Security+.
Soft Skills	Strong verbal communication and the ability to explain technical concepts to non-technical users.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122985
Position Id: 8929141
Posted 23 hours ago

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