Description Robert Half is seeking a
Help Desk / IT Support Specialist to support a local government client. This role will support a smaller, high-touch service desk environment, providing hands-on technical support to end users across the organization.
You'll play a key role in ensuring a seamless user experience by troubleshooting day-to-day technical issues, managing tickets, and supporting both hardware and software needs. This is a great opportunity for someone who enjoys working directly with users and delivering a high level of customer service.
Duration: Contract position (W2 only)
Location: 100% Onsite in Redmond, Washington
Pay rate: up to $30/hourly
Key Responsibilities- Serve as the first point of contact for end-user technical support via phone, email, and ticketing system
- Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity (including Wi-Fi)
- Support and maintain Windows OS environments
- Perform Active Directory administration, including password resets, account setup, and access management
- Assist with device imaging, deployment, and management using SCCM
- Accurately document tickets, resolutions, and processes within the ticketing system
- Provide white-glove support to ensure a positive end-user experience
- Communicate technical solutions clearly to both technical and non-technical users
- Escalate complex issues to appropriate teams when needed
Requirements - 2+ years of experience in a Help Desk or IT Support role
- Hands-on experience with Active Directory in a hybrid/cloud environment
- Strong experience supporting Windows operating systems
- Experience using SCCM for imaging, deployment, or device management
- Solid understanding of Wi-Fi and basic network troubleshooting
- Experience working in a ticketing system and managing multiple support requests
Preferred / Nice-to-Have Skills- Experience with MDM solutions such as Microsoft Intune
- Exposure to macOS environments
- Familiarity with modern endpoint management and cloud-based tools
Soft Skills & Work Style- Strong customer service mindset with a focus on delivering a high-quality support experience
- Ability to provide white-glove service in a professional and approachable manner
- Excellent communication skills, with the ability to explain technical concepts clearly
- Strong documentation habits and attention to detail
- Comfortable working with a wide range of users, from non-technical staff to more technical stakeholders
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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