IT Desktop Support Technician

IT Desktop Support Technician

Job Type and Location: Onsite

Site Address: 19400 TransCanada Highway, Baie Durf H9X3S4

Canada Requirement: 5 days a week

Job Requirements:

Technical

Minimum 3-5 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software and operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements

Experience in installing, technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart-hand activity under instruction-based activities at sites. Ability to lift or move computer equipment weighing upto 50 pounds. Expert in deskside support and PC break/fix including basic administration of Windows OS and MAC/Linux OS (OS preferred). Usage knowledge of TCP/IP networking, DNS, DHCP, VPN and RDP. Smart hand support for peripheral and networking hardware including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ''Smart hands'' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting and resolving issues related to end-user network cabling.

Experienced in repeat-call analysis and developing preventative actions. Experienced in problem management. Excellent written and oral communication skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency. Preferably with an Associates degree in electronics and COMPTIA A + certification.

May have other vendor certification from OEMs (Dell, Toshiba, Lenovo, client). Experience of ticketing tools (Servicenow, Remedy etc).

Must-haves :

Desktop imaging, application installation and support, outlook issues troubleshooting, printer-related troubleshooting, conference room management, knowledge on ticketing tool.

Non-technical:

good customer management skill, good in oral and written communication, able to interact and work with customers at different levels, driven and result oriented and passionate about the work. Able to work independently or as a part of the team. Able to complete tasks effectively with minimal supervision. Must be available to work flexible schedules.