OverviewThis is a remote role that may be hired in several markets across the United States.
This position is aligned to our Data Center Support networking group. This position provides complex technical support for the Bank's data network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 3 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.
Responsibilities Principle Accountabilities: - 60% Provide Level 3 technical support for data or voice network systems
- 20% Monitoring and auditing performance
- 10% Document and procedures updates
- 10% Operational Excellence
Responsibilities: - Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
- Cloud Network Support/Implementation
- Provide expertise in BGP and other dynamic routing protocols
- Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
- Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
- Collaborate with vendors, colleagues and management to implement services and reduce costs
- Manage network asset inventory and capacity planning
- Assist with Disaster Recovery testing efforts throughout the year
- Drive operational excellence
- Monitor and assess network components and take appropriate action
- Participate in on-call rotation for after hours support
QualificationsBachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking
Required Qualifications: - In-depth knowledge of numerous networking technologies and protocols and how they interrelate.
- Experience with Cisco ACI, Cisco SDWAN deployment, configuration and troubleshooting and expert level in route/switch, dynamic routing.
- Experience with large-scale network design, maintenance, and operations.
- Familiarity with automation tools (Ansible, SaltStack) and scripting languages (Python, Shell)
- Experience with encapsulation protocols like EVPN/VXLAN.
- Excellent communication and collaboration abilities and experience leading complex projects
Preferred Qualifications: - 10+ years of experience with enterprise network systems and excellent troubleshooting expertise
- Certifications: CCNP Routing and Switching/CCIE
- Certifications in: Wireless, Cisco ACI, Thousand Eyes
This job posting is expected to remain active for 45 days from the initial posting date. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
The base pay for this position is generally between $109,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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