Overview
On Site
USD 102,000.00 - 157,000.00 per year
Full Time
Skills
FOCUS
Banking
Upgrades Management
Incident Management
High Availability
Switches
IOS Development
Capacity Management
Analytics
KPI
Real-time
Problem Management
Root Cause Analysis
Documentation
Standard Operating Procedure
Knowledge Base
Change Management
Risk Assessment
Communication
Reporting
Network Operations
ServiceNow
Regulatory Compliance
Payment Card Industry
Sarbanes-Oxley
Auditing
Leadership
Accountability
Operational Excellence
Network Support
Service Delivery
Application Development
Software Analysis
Systems Engineering
Cisco
Cisco Certifications
Team Leadership
Network
Managed Services
WAN
Routing
Border Gateway Protocol
EIGRP
OSPF
SD
Network Administration
Cloud Computing
MPLS
Management
Internet
GRE
IPsec
Design Analysis
Project Coordination
Roadmaps
Optimization
Law
Job Details
Overview
This position will be managing a team of highly technical network engineers who will focus on the Banks Campus and Branch network connectivity. The role will be managing the implementation, optimization, troubleshooting of network related aspects of the the Branch connectivity which would include Cisco SDWAN, IOS upgrade management, complex route/switch, route advertisement, vulnerability remediation, incident management.
Responsibilities
Responsibilities
Leadership:
Remote eligible.
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred Qualifications:
Required Qualifications:
Principle Accountabilities :
10% - Design, consulting and project support.
10% - Vision, Roadmaps and Strategy.
50% - BAU optimization and resolving day to day incidents
30% - Tier 4 support escalation.
The base pay for this position is generally between $102,000 and $157,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
$descr2
$descr3
This position will be managing a team of highly technical network engineers who will focus on the Banks Campus and Branch network connectivity. The role will be managing the implementation, optimization, troubleshooting of network related aspects of the the Branch connectivity which would include Cisco SDWAN, IOS upgrade management, complex route/switch, route advertisement, vulnerability remediation, incident management.
Responsibilities
Responsibilities
- Lead day to day Network Operations management of700 branches and 60 large campus offices, ensuring high availability and secure network connectivity.
- Manage the optimization, and troubleshooting of network solutions including Cisco SD - WAN, Verizon Managed Versa SD - WAN, Cisco routing and switching.
- Oversee proactive maintenance activities including IOS upgrades, capacity planning, vulnerability remediation, and lifecycle refresh planning.
- Monitor and optimize network performance through analytics, KPIs and real time telemetry tools.
- Drive Incident and problem management - including root cause analysis, remediation timelines and reduction of repeat outages.
- Assist with managing vendor managed services and circuit providers.
- Govern operational documentation, standard operating procedures and knowledge base updates.
- Coordinate change management activities with risk assessment and communication to business stakeholders.
- Track and report on Network Operations SLAs for ServiceNow requests, incidents and tasks.
- Support compliance efforts for regulatory requirements such as PCI, SOX and internal audits.
Leadership:
- Manage, coach and develop a team of highly technical network engineers, establish measurable goals, career progression plans and continuous learning opportunities.
- Foster a culture of accountability, high performance and operational excellence.
- Identify opportunities to improve tools, automation, processs and efficiencies across branch and campus network support.
- Champion customer-centric service delivery, ensuring stability and reliability.
Remote eligible.
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred Qualifications:
- Cisco Professional-Level Certifications (CCNP, CCIE) or equivalent experience.
- Experience managing multi provider WAN and SD - WAN technology
- Proven track record leading teams in mission critical environments.
Required Qualifications:
- 10 years experience in managing network teams.
- Advanced support experience in:
- Managed Services
- Circuit Installation and troubleshooting
- WAN and edge routing (BGP, EIGRP, OSPF)
- SD-WAN management and deployment
- Cloud connectivity
- Multi carrier circuit management (MPLS, direct internet, WAVE, data center interconnects)
- GRE / IPSEC Tunnel
Principle Accountabilities :
10% - Design, consulting and project support.
10% - Vision, Roadmaps and Strategy.
50% - BAU optimization and resolving day to day incidents
30% - Tier 4 support escalation.
The base pay for this position is generally between $102,000 and $157,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
$descr2
$descr3
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.