Senior Communications Specialist

• Develop and maintain clear, practical learning materials and communication resources to support system adoption, training initiatives, and business processes.
• Collaborate with subject matter experts, system leads, and business stakeholders to ensure training and communication materials accurately reflect system functionality, regulatory requirements, and user responsibilities.
• Identify gaps in user knowledge, performance, and process consistency through feedback analysis, observations, and reporting data.
• Design and support formal virtual training sessions, including course outlines, presentations, exercises, and supporting materials.
• Assist with coordination and facilitation of virtual training sessions and post-training follow-up activities.
• Support continuous improvement initiatives by updating training and communication materials based on feedback, evolving business needs, and system enhancements.
• Organize and manage training repositories to ensure materials remain current, accessible, and easy to navigate.
• Support alignment of training materials and communication strategies with organizational standards and business objectives.
• Contribute to change management, stakeholder engagement, and communication planning initiatives.

Responsibilities:

• Develop training materials, job aids, guides, and presentations.
• Collaborate with stakeholders to ensure accuracy of training content.
• Identify training gaps and recommend learning interventions.
• Design and support virtual training sessions and workshops.
• Assist with facilitation and participant support activities.
• Maintain and organize training repositories and documentation.
• Update learning materials based on user feedback and system changes.
• Support communication, stakeholder engagement, and change management initiatives.
• Document business processes, workflows, and user requirements.

Experience:

• 5 years of experience creating user training materials, technical documentation, and platform support resources.
• 5 years of experience delivering training sessions using web-based collaboration tools.
• 5 years of experience managing multiple tasks or initiatives with strict timelines simultaneously.
• 3 years of experience developing and delivering communications and presentations across multiple organizational levels.
• 3 years of experience developing training materials, computer-based learning modules, or training videos.
• 3 years of experience supporting change management deliverables and communication strategies.
• 3 years of experience documenting business processes, workflows, and user requirements.
• 3 years of experience fostering effective relationships with leadership and stakeholders.
• 3 years of experience using feedback analytics to improve training materials.

Skills:

• Strong written and verbal communication skills.
• Strong training development and instructional design abilities.
• Ability to facilitate virtual training sessions effectively.
• Strong organizational and stakeholder management skills.
• Ability to analyze feedback and improve learning outcomes.
• Strong documentation and process mapping skills.
• Ability to manage multiple priorities and deadlines simultaneously.

Qualification And Education:

• Bachelor s degree is preferred.
• Diploma in Business, Communications, Adult Education, or a related field with additional relevant experience is acceptable.