Change Management Analyst

• Support organizational change management initiatives across multiple system releases and business transformation activities.
• Assist with the development and execution of internal and external change management strategies, communication plans, and stakeholder engagement activities.
• Draft, coordinate, and manage stakeholder communications, key messaging, and change-related materials.
• Monitor adoption metrics, stakeholder feedback, resistance trends, and user engagement to support successful organizational adoption.
• Identify training, communication, and readiness gaps and implement targeted change management interventions to address identified needs.
• Lead post-release feedback collection and analysis activities to assess user experience, project impacts, and adoption effectiveness.
• Translate stakeholder feedback and data insights into actionable recommendations and response plans to support sustained organizational adoption.
• Collaborate with project teams and business stakeholders to align change management activities with project objectives, timelines, and release schedules.
• Support continuous improvement initiatives by identifying lessons learned and opportunities to enhance change management processes and methodologies.

Responsibilities:

• Support development and execution of organizational change management strategies.
• Develop and manage stakeholder communications and engagement materials.
• Monitor adoption metrics, user feedback, and resistance management activities.
• Identify and address training and change readiness gaps.
• Conduct post-release feedback analysis and reporting.
• Translate insights into actionable recommendations and response plans.
• Collaborate with internal teams to align OCM activities with project goals.
• Support continuous improvement and lessons learned initiatives.

Experience:

• 5 years of experience developing and delivering communications and presentations across multiple organizational levels.
• 5 years of experience developing change management deliverables including change strategies, communication plans, stakeholder impact assessments, and training plans.
• 5 years of experience with written and verbal communications, including business and technical documentation.
• 3 years of experience translating technical concepts for non-technical audiences.
• 3 years of direct experience in change facilitation activities.
• 3 years of experience defining and measuring change success metrics and project progress.
• 3 years of experience fostering relationships with leadership and stakeholders.
• 3 years of experience supporting both business and IT change initiatives.
• 3 years of experience managing multiple initiatives with strict timelines simultaneously.

Skills:

• Strong organizational change management knowledge and methodologies.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management abilities.
• Ability to analyze adoption metrics and user feedback effectively.
• Strong presentation and facilitation skills.
• Ability to communicate technical information to non-technical audiences.
• Strong organizational and multitasking capabilities.

Should Have:

• Experience supporting both business and technology transformation initiatives.
• Experience facilitating organizational change activities and stakeholder adoption strategies.
• Experience measuring and reporting change management effectiveness.

Qualification And Education:

• Bachelor s degree in a related field is required.
• PROSCI or CCMP certification is required.