Clinical Application Support Specialist

Description

We are looking for a dedicated Clinical Application Support Specialist to serve as the vital link between clinical operations and technology. In this role, you will support, implement, and optimize clinical software systems to ensure that healthcare professionals have the tools they need to deliver safe, efficient, and high-quality care. This is a contract position based in Albuquerque, New Mexico, offering the opportunity to collaborate with clinicians, IT teams, and vendors in a dynamic healthcare environment.

Responsibilities:
Troubleshoot and resolve complex issues related to clinical software systems and workflows.
Provide training to clinicians and staff on effective use of clinical applications.
Analyze current workflows and recommend enhancements to improve efficiency and accuracy.
Support provider documentation, dictation, and transcription processes to ensure seamless operations.
Conduct audits to verify data accuracy and ensure compliance with organizational standards.
Maintain up-to-date documentation and create training materials for clinical systems.
Collaborate with IT teams and software vendors to address issues, implement upgrades, and enhance system features.
Communicate system updates, planned downtimes, and resolutions to staff and leadership.
Offer onsite support through regular travel to healthcare facilities.
Participate in a 24/7 on-call rotation to provide timely assistance as needed.

Requirements

Bachelor's degree in healthcare, IT, or a related field, or a minimum of 3 years' experience in a clinical or healthcare setting.
Proven experience with IT troubleshooting or project management is highly preferred.
Strong understanding of clinical applications and workflows, with the ability to translate technical concepts into practical solutions.
Proficiency in Microsoft Office 365, Windows 10, and Windows Server environments.
Skilled in managing user accounts and permissions within clinical systems.
Excellent critical-thinking and problem-solving abilities, with a focus on maintaining confidentiality.
Strong time-management skills and the ability to collaborate effectively in a team setting.
Valid driver's license with an acceptable driving record and the ability to travel as required.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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