Genesis10 is currently seeking a Pega Site Reliability Engineer for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. This role combines Pega platform support expertise with Site Reliability Engineering (SRE) experience to support ongoing production and the build-out of the Pega Smart Investigation platform. The ideal candidate will blend software engineering and operational excellence to deliver stable, scalable, and resilient services, reduce manual toil through automation, and drive shift-left reliability practices.
Responsibilities: - Provide hands-on production support and reliability engineering for Pega Smart Investigate and underlying environments
- Ensure high availability and stability of production systems through proactive monitoring, incident response, and operational readiness activities
- Participate in on-call support and lead technical resolution of high-priority incidents
- Lead and participate in incident response, root cause analysis, and blameless postmortems
- Drive remediation efforts that eliminate recurring incidents and improve mean time to recovery
- Partner with change and release teams to ensure safe, well-governed production deployments
- Design, implement, and enhance monitoring, alerting, logging, and performance metrics
- Identify manual, repetitive operational tasks and implement automation to reduce toil and improve reliability
- Define and operationalize Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
- Implement and guide Non-Functional Requirements (NFRs) to ensure performance, resiliency, and scalability
Requirements: - 5+ years of Systems Engineering or Technology Architecture experience
- 2+ years leading, operating and performing within an SRE team
- Experience supporting Pega platforms in a production environment, acting as a subject matter expert for platform reliability
- Experience in Site Reliability Engineering, DevOps, or platform operations roles
- Proven experience in production incident management, problem management, and root cause analysis
- Proficiency in automation or scripting (Python and/or Java preferred)
- Hands-on experience with monitoring, logging, and observability tools (e.g., Grafana, Prometheus, Splunk, AppDynamics, Thousand Eyes)
- Experience and understanding of Kubernetes (i.e. OpenShift)
- Understanding of AutoSys
- Strong soft-skills including written and verbal communication
Desired skills: - Corporate banking experience
- Interest in AI
Pay range: $51.72 - $59.72 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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