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Subject Matter Expert (SME) Omnichannel Implementation (Nice CX One)

Dallas, TX, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

NICE

Summary

Our client is looking Subject Matter Expert (SME) – Omnichannel Implementation (Nice CX One) project Remote below is the detailed requirements.

Job Title : Subject Matter Expert (SME) – Omnichannel Implementation (Nice CX One)

Location : Remote

Duration : Long term

Job Summary:

We are seeking an experienced Omnichannel SME to lead and support the migration from NICE CXone to Amazon Connect. The ideal candidate will have deep expertise in contact center technologies, omnichannel strategy, and hands-on experience with cloud-based CX platforms.

Job Description:

Bachelor's degree or Maters Degree in Computer science, or a related field, with minimum 8+ Years of relevant experience.
Strong experience in Contact Center / Customer Experience (CX) technologies.
Strong hands-on experience with NICE CXone and/or Amazon Connect implementations.
Proven experience in Omnichannel implementations (voice, chat, email, SMS, social).
Expertise in IVR design, call flows, routing strategies, and automation.
Experience with AWS ecosystem (Lambda, Lex, Connect, CloudWatch, API Gateway).
Strong understanding of integration patterns (REST APIs, middleware, CRM integrations).
Experience in migration projects (on-prem to cloud or platform-to-platform).
Ability to translate business requirements into technical solutions.
Strong stakeholder communication and leadership skills.Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120137
Position Id: 68248-10367-
Posted 1 day ago

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