Job Title: Nice CXone Developer
Location: Plano TX (onsite)
Note: F2F is mandatory for Client round
And looking for CX one Scripting experience
Try for locals first if not non-locals are also fine (Virtual Interview -client)
Job Description:
We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
Key Responsibilities Solution Development
- Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
- Build, test, and deploy CXone routing scripts, workflows, and automation processes.
- Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.
Integration & API Work
- Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
- Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
Platform Configuration
- Configure users, skills, campaigns, call queues, and channel settings.
- Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
- Support workforce schedules, QM evaluations, and performance analytics.
Maintenance & Support
- Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
- Perform system updates, enhancements, and ongoing optimizations.
- Collaborate with cross-functional teams (Ops, QA, Network, Product).
Documentation & Best Practices
- Create technical documentation for scripts, integrations, and platform configurations.
- Ensure solutions follow industry best practices for scalability, reliability, and security.
Required Skills & Qualifications
- 10-12+ years of hands-on experience with NICE CXone platform.
- Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
- Experience with REST APIs, JavaScript, JSON, XML.
- Solid understanding of Omnichannel Contact Center operations.
- Experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and troubleshooting skills.
Preferred Skills
- Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
- Certifications in NICE CXone or cloud platforms (AWS/Azure).
- Knowledge of VoIP, SIP, and telephony systems.
- Exposure to automation tools (PowerShell, Python, or RPA).
|
Candidate Information
|
|
Candidate Full Legal Name as per Passport:
|
|
|
Current Location:
|
|
|
Mobile Number:
|
|
|
Email ID:
|
|
|
Work authorization (Specify validity of Work permit for applicable cases):
|
|
|
Expertise & Primary Skill Sets:
|
|
|
Experience in Years:
|
|
|
LinkedIn Profile Link:
|
|
|
Willingness to relocate:
|
|
|
If not open for relocation - What are the preferred locations:
|
|
|
Currently on a project:
|
|
|
Reason for Change:
|
|
|
Notice Period:
|
|
|
Expected Hourly Rate/FTE:
|
|
|
Interview Availability with the time zone: (2 prefer slots):
|
|
|
Vacation Plans, if any
|
|
|
Education Details
|
|
Kindly send resumes to or call my desk at , extension 324.
Never miss an opportunity! Create an alert based on the job you applied for.
