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Coordinator, Help Desk (2026-2027)

Charlotte, NC, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

USD 22.28 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Supervision
Decision-making
Servers
Operating Systems
Customer Service
Policies and Procedures
IT Infrastructure
Printers
Voicemail
VoIP
Problem Solving
Training
Laptop
System Imaging
Computer Hardware
Software Packaging
Collaboration
Web Applications
Cellular
Reporting
Professional Development
Microsoft Certified Professional
Network+
Cisco
Network
Help Desk
Antivirus
Disk Imaging
Wireless Communication
Remote Access
Microsoft Office
Customer Relationship Management (CRM)
Communication
Technical Support
Business Operations

Supervision
Decision-making
Servers
Operating Systems
Customer Service
Policies and Procedures
IT Infrastructure
Printers
Voicemail
VoIP
Problem Solving
Training
Laptop
System Imaging
Computer Hardware
Software Packaging
Collaboration
Web Applications
Cellular
Reporting
Professional Development
Microsoft Certified Professional
Network+
Cisco
Network
Help Desk
Antivirus
Disk Imaging
Wireless Communication
Remote Access
Microsoft Office
Customer Relationship Management (CRM)
Communication
Technical Support
Business Operations

Summary

Non Instructional/Support Services

Job Number

Start Date

Open Date 08/20/2026

Closing Date 08/28/2026

General Definition of Work

The help desk coordinator, under general supervision, performs skill-based work with minimal decision-making discretion providing first-level technical support for desktops, laptops, servers, operating systems, applications, wireless data, remote access, and voice equipment. Position works on helpdesk tickets, logs incidents, provides initial troubleshooting, and resolves incidents or escalates appropriately. Employee performs district-level work to carry-out Board of Education policies under the direction of the Assistant Director Technology Customer Service.

Essential Functions

Adhere to all state, federal, and local laws, policies, and procedures
Resolve technical issues and provide support for a variety of technologies
Record, troubleshoot, resolve or escalate, and track all service requests, incidents and problems related to the district information and communication technology infrastructure (computers, printers, network, telephones, voicemail, VoIP, and cell phones)
Respond to end-users web submittals, emails, and phone calls and provide problem resolution, diagnosis, and identification of alternative solutions
Provide guidance for users to access and utilize available FAQs and training resources
Provide full-service support for laptops including re-imaging, application support, and initial hardware diagnosis
Install software packages and patches to ensure continuity of service and availability
Collaborate with contractors, vendors, and other experts to provide adequate coverage
Resolve access problems regarding email, network, and district standard web application.
Reset passwords and gather/process information necessary for telephone, cellular, and other smart devices assignment and support
Track progress reports on major incidents, report status to customers, and keep them informed of impending changes
Participate in special projects as assigned
Participate in professional development and other meetings
Perform related work as assigned or required

Education and Experience

High school diploma or equivalent required
Bachelor's degree preferred
Minimum of two years' related experience required
A+, Microsoft Certified Professional, Network+, or Cisco Certified Network Associate certification preferred
Equivalent combination of education and experience

Knowledge, Skills, Abilities

Knowledge and understanding of the principles, practices, and procedures of computer systems and help desk support
Knowledge of federal, state, and local regulatory requirements
Knowledge of county and school board policies, procedures, and standards
Knowledge of various email services; virus protection, computer imaging, data communications, wireless connectivity and remote access technologies
Skilled in computers and software including Microsoft Office and Google Workspace, and customer relationship management (CRM) software
Ability to employ positive communication skills in all settings/mediums
Ability to problem-solve utilizing sound judgment
Ability to troubleshot and provide technical support for computer programs
Ability to establish and maintain positive relationships; work collaboratively within and across departments, external agencies, and the public
Ability to respond appropriately to situations while maintaining a professional and personable demeanor
Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
Ability to maintain confidentiality regarding school system business
Ability to develop related charts, graphs, reports, and records
Ability to take initiative and work independently
Ability to work effectively in a deadline-driven, rapidly changing team environment

# of Jobs 2.00

Salary: From 22.28

Teacher Scale N

Minimum Educational Requirements HS diploma

Term 12 Month

Job Attachment View Attachment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10269219
Position Id: dd6ceb2bd07ffa51c4e4411fb96e0e20
Posted 10 hours ago

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