Salesforce Architect

Coppell, TX, US • Posted 8 hours ago • Updated 8 hours ago

Contract Corp To Corp

Contract W2

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Salesforce
CRM
Telephony
Jira

Summary

Salesforce Solutions Architect (Customer Support Transformation)

Location: Coppell, TX

We’re looking for a senior technical Salesforce architect to partner closely with Customer Support and Operations and drive CRM transformation. This person will sit with users, understand how support teams actually work (dispatch, billing issues, case resolution), and design scalable Salesforce solutions that improve efficiency and customer experience.

Key Focus Areas

Design and automate end‑to‑end Customer Support processes in Salesforce
Define a target‑state CRM strategy (what modules to use, what to customize)
Build automation with Flows, Omni‑Channel, routing, SLAs, and escalations
Improve agent productivity through Service Console optimization
Enable self‑service via Experience Cloud
Implement Knowledge Management, integrations (telephony, Jira), and CSAT
Deliver executive dashboards for visibility into support performance

Ideal Profile

Hands‑on Salesforce Solutions Architect / Engineer
Strong Service Cloud and automation experience
Comfortable partnering with business users and driving change
Strategic thinker with a builder’s mindset

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120317
Position Id: 8931502
Posted 8 hours ago

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