Description Senior / Lead MSP Systems Engineer
Boston, MA (Hybrid) - onsite at client sites when necessary or WFH when onsite is not needed
Full-Time | Managed Services Provider. Must be open to local Boston travel.
Are you a senior-level cloud & security engineer looking to take the lead in a fast-moving MSP environment?
We're seeking a Senior / Lead MSP Engineer to own high-impact cloud initiatives, guide technical strategy, and serve as the top-level escalation point for our engineering team. This is a hands-on role focused on Microsoft cloud, modern security, and advanced infrastructure, with junior and mid-level engineers handling day-to-day tickets.
What You'll Do
Lead Cloud Engineering & Architecture
- Architect, deploy, and support solutions across Microsoft 365, Azure, and Azure AD (Entra ID)
- Lead cloud migrations, modernization projects, identity/security enhancements
- Optimize Azure resources including networking, compute, storage, and governance
- Support and improve environments across Microsoft Public Cloud and AWS
Security Engineering
- Configure and manage Intune, Defender, Sentinel, conditional access, MFA, and Zero Trust policies
- Execute security assessments and implement best-practice improvements
- Develop secure configurations for identity, endpoint, and cloud environments
Senior-Level Escalation & Leadership
- Serve as the highest-tier escalation for cloud, security, and infrastructure issues
- Mentor junior and mid-level engineers; provide technical guidance and oversight
- Participate in client strategy, technical roadmapping, and project scoping
- Help refine and enhance internal processes, automation, and service delivery
Advanced Infrastructure Support
- Oversee higher-level work in Windows Server, virtualization (VMware/Hyper-V), and networking
- Support firewall technologies (Fortinet, Meraki, Palo Alto, etc.) and modern network design
- Ensure documentation, monitoring, and operational excellence across environments
Requirements What You Bring
- 10+ years in an MSP or multi-client IT services environment
- Deep experience with:
- Microsoft 365 / Exchange Online / Teams / SharePoint
- Azure + Azure AD (Entra ID) architecture
- Intune, Defender, and Microsoft security stack
- Windows Server, Active Directory, GPO
- AWS fundamentals (IAM, EC2, S3, VPC, etc.)
- Strong PowerShell skills a plus
- Knowledge of security frameworks (CIS, NIST, Zero Trust)
- Strong client-facing communication and project leadership abilities
Technology Doesn't Change the World, People Do.
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