Specialist - Application Development

Arlington, TX, US • Posted 2 days ago • Updated 6 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

Service Delivery
API
Operational Efficiency
CompTIA
IT Infrastructure
ITIL
Application Development
System Administration
HTML
Cascading Style Sheets
JavaScript
Analytics
Writing
English
Positive Attitude
Articulate
Access Control
Debugging
Software Security
Usability
UI
SLA
Interfaces
Workflow
Knowledge Base
System Security
Auditing
Routing
Artificial Intelligence
Knowledge Transfer
Training
Legal
Documentation
Distribution
Reporting
Recovery
Supervision
Collaboration
Messaging
IT Service Management
Enterprise Software
Scripting
Computer Hardware
Management
Conflict Resolution
Problem Solving
Attention To Detail
Service Operations

Summary

Support/Hourly - Position - Technology

Job Number

Start Date

Open Date 03/27/2026

Closing Date

ROLE AND PURPOSE:

This role will work as a developer and integrator for the organization's IT Service Management Platform.
The position is responsible for designing, developing, configuring, integrating, and maintaining ITSM workflows, automations, and user experiences that support effective service delivery.
Development and programming skills in languages such as HTML, CSS, JavaScript, and modern web frameworks, including scripting and API integrations are essential.
The role also supports the responsible use of automation and artificial intelligence (AI) capabilities to improve service quality and operational efficiency.

QUALIFICATIONS:

Education/Certification:

High School diploma or GED from an accredited institution (required)
Bachelor's degree from an accredited institution (preferred)
A combination of relevant industry certifications such as ITIL, ITSM Platform Administration, CompTIA A+, etc., and two (2) years of experience in an IT-related role (required)

Experience:

Must have experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) concepts and practices
Experience as a ITSM Platform Administrator, or at a minimum general experience with application development and system administration (preferred)
Proficient developing and managing an enterprise ITSM platform using a variety of developer tools including HTML, CSS, JavaScript, and modern front-end frameworks
Experience with Client- and Server-side scripting, UI, form designing, and APIs
Must have experience using enterprise ITSM platforms or other similar ITSM systems and processes
Strong technical troubleshooting, coding, and debugging skills
Experience designing or supporting automation and AI-assisted capabilities such as intelligent routing, knowledge recommendations, analytics, or virtual agents (preferred)
Ability to analyze operational data and metrics to identify trends and improvement opportunities

SPECIAL KNOWLEDGE/SKILLS:

Must exhibit a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents, and the community
Be able to communicate effectively with all stakeholders, both orally and in writing, including principles of English and grammar usage
Be able to work interactively with customers, staff, and vendors
Model behavior that aligns with organizational culture and climate expectations
Demonstrate a positive attitude and the ability to work as a member of a team
Self-motivated and works effectively under minimal supervision
Be able to articulate technical issues in a concise manner
Exercise discretion regarding matters of sensitive or confidential nature
Exercise proper judgement and creativity in making decisions
Demonstrate the ability to read and interpret data
Demonstrate the ability to manage multiple tasks and initiatives, work with all levels of technical ability and effectively collaborate with all stakeholders as needed

MAJOR RESPONSIBILITIES AND DUTIES:

I. PRIMARY DUTIES:

Serve as a developer, designer, and system administrator for the organization's ITSM platform
Manage user accounts, user groups, and roles within the ITSM platform and other integrated systems
Manage Access Control Lists (ACLs), application menus, and modules to secure access for users by role within the ITSM platform
Serve as a point of contact via phone, email, and messaging for troubleshooting ITSM platform-related problems
Use knowledge, skills, and industry tools to problem solve technology-related issues, perform updates to ITSM platform development and production environments as needed
Design, test, and debug client-side and server-side scripts, manage applications, implement application security, and automate applications
Maintain and improve on usability, user interface (UI) and design of existing ITSM platform.
Develop and maintain documented system designs, procedures, processes, etc.
Categorize and prioritize incidents, requests, inquiries, and tasks according to SLA and other IT protocols
Work with other AISD departments and campus personnel to develop intuitive designs, interfaces, and workflows within the ITSM platform as needed
Create and maintain support documentation within the knowledge base concerning software and systems that support the goals of the department and district
Participate in system security assessments and audits as needed
Leverage automation and AI-enabled features to improve services efficiency, including ticket categorization, routing, self-service, and knowledge discovery.
Monitor and validate AI-driven outputs to ensure accuracy, transparency, and alignment with district policies.

II. OTHER DUTIES:

Participate in department & district planning to ensure the effective use of all technologies being implemented in the school district
Perform knowledge transfer sessions with team members as needed
Participate in appropriate training, in-service and workshop programs, and attend any required meetings
Protect confidentiality of records and information gained as part of exercising professional duties and use discretion when sharing any such information within legal confines
Display ethical and professional behavior while working with district personnel, students, parents, and outside agencies associated with the district
Prepare documentation on applications, system procedures, processes, and best practices for review and distribution to district staff as needed
Continually looking for ways to improve processes and procedures that result in increased efficiency
Report to supervisor(s) to provide support and recommendations for identified issues, projects, and initiatives
Occasionally work prolonged and/or irregular hours, with little to no advance notice, in order to ensure/restore department and/or district operations
Perform other job-related duties as assigned

III. SUPERVISORY DUTIES:

None

IV. WORKING CONDITIONS:

MENTAL DEMANDS / PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS:

Tools/Equipment Used: Standard office equipment including computer, keyboard, mouse, monitors, and peripherals; telephone; collaboration and messaging tools; ITSM and related enterprise software systems.
Posture: Frequent sitting; occasional standing, walking, bending, and reaching.
Motion: Occasional walking; frequent fine motor movement using hands and fingers for keyboarding, scripting, and mouse operation.
Lifting: Occasional light lifting and carrying (less than 35 pounds), such as small hardware, peripherals, or office materials.
Environment: Work performed primarily indoors in a standard office environment; occasional exposure to moderate noise levels typical of an office setting.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress; analyze complex technical information; manage multiple tasks and priorities; exercise judgment, problem-solving, and attention to detail while supporting time-sensitive service operations.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Duty Days 243

Pay Grade Technology 3

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10490995
Position Id: 2fffe2cacd9e6caaef362b0b8d2a12e3
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

System Engineer IV , EUC

Hybrid in Irving, Texas

•

Today

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary Overview: As a key team member of the User Experience team, the EUC system engineer will assist clients by providing outstanding customer service for all end user services, solve IT challenges, one problem at a time, as well as collaborate with all departments

Full-time

Depends on Experience

Change Manager Delivery Lead

Irving, Texas

•

Today

Description Company: Bank of America Position: Change Manager Location: USDC - Candidate can sit either of our TEKsystems Delivery Centers located in Las Colinas, TX or Charlotte, NC Number of Positions: 1 Duration: 36 months Shift: 3 days onsite and 2 days remote Interview Process: 1 Step Interview with manager and leads The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for en

Full-time

USD 45.00 - 50.00 per hour

IT Service Management Service Lead

Dallas, Texas

•

Today

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future go

Full-time

Systems Engineer ~ Onsite in Grand Prairie, TX- Clearance Required

Grand Prairie, Texas

•

Today

Job Description This position is for a senior classified information system administrator with experience in system configuration and IT compliance with background in cyber security, and IT compliance. This position supports multiple projects / internal customers. Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems, and information technology related responsibilities including design, develo

Full-time

USD 70,100.00 - 123,625.00 per year

Search all similar jobs