Product Manager

Description

We are looking for a Product Manager to lead the strategy, measurement, and continuous improvement of AI-powered products in Irvine, California. This role will guide initiatives from early discovery through launch, using data, experimentation, and close cross-functional partnership to improve customer and internal user experiences. The ideal candidate brings strong technical product judgment, hands-on experience with AI systems, and the ability to translate business and operational needs into scalable product solutions.

Responsibilities:
Establish performance measures for AI solutions and deliver regular reporting on business and operational outcomes such as resolution effectiveness, completion rates, conversion trends, abandonment patterns, and revenue impact
Lead recurring reviews of live AI products, investigate performance declines across prompts, models, data inputs, and connected systems, and coordinate corrective actions through completion
Create quality review programs for conversations and interactions, synthesize observations from sampling and audits, and convert findings into improvements for prompts and user flows
Drive new AI initiatives from initial idea to production deployment by defining the product approach, setting measurable goals, coordinating build efforts, and overseeing successful releases
Manage proof-of-concept programs with clear test objectives, structured evaluation methods, decision criteria, and recommendations for expansion or discontinuation
Oversee third-party AI vendor assessments by gathering requirements, comparing options, validating references, supporting contract evaluation, and guiding onboarding within governance standards
Develop, refine, and maintain prompts for voice, chat, and assistive AI experiences across customer-facing and employee-facing journeys
Design evaluation methods for prompt and model output using real interaction data, apply scoring frameworks, and iterate systematically to improve quality and consistency
Partner with data and engineering teams to define tracking, reporting structures, and integrations needed to measure product performance, investigate issues, and support decision-making
Act as the primary owner for assigned AI products by aligning stakeholders across business, compliance, legal, operations, and engineering while ensuring adherence to governance and regulatory expectations

Requirements

5+ years of experience in technical product management, product ownership, or a similar role focused on applied AI or machine learning products
Proven success launching at least one product from concept through production, with direct accountability for adoption, outcomes, and performance measurement
Practical experience creating and optimizing production prompts for AI-driven applications such as chat, voice, agent assistance, or related tools
Strong SQL skills, including the ability to work with joins, common table expressions, and analytical queries to independently explore and interpret data
Solid analytical capability with experience in funnel analysis, cohort evaluation, dashboard creation, and evidence-based decision-making
Technical understanding of APIs, webhooks, integrations, and system interactions sufficient to collaborate effectively with engineers
Excellent written communication and organizational discipline, with experience defining requirements, documenting success measures, and managing execution in structured environments
Familiarity with Agile practices and tools such as Jira, along with experience handling backlogs, prioritization, and issue tracking

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