Position OverviewWe are seeking a dedicated and technically skilled Desktop Support Technician to join our Healthcare IT team. This role is essential in ensuring the reliable operation of end-user technology across both clinical and administrative environments. The ideal candidate will deliver hands-on technical support, maintain a high standard of customer service, and ensure timely issue resolution through the Avanti ticketing system while adhering to healthcare IT and data security standards.
Key Responsibilities- Provide Tier 1 and Tier 2 desktop support for hardware, software, and basic network-related issues.
- Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripherals in clinical and non-clinical settings.
- Support healthcare-specific applications and systems, including EMR/EHR platforms and other clinical software.
- Set up, configure, and maintain user workstations, mobile devices, and related equipment.
- Create, modify, and deactivate user accounts as part of onboarding and offboarding processes.
- Collaborate with IT infrastructure teams and clinical staff to diagnose and resolve complex technical issues.
- Accurately document incidents, requests, and resolutions within the Avanti Ticketing System.
- Assist with equipment provisioning, deployment, refreshes, and asset tracking.
- Escalate issues appropriately while maintaining ownership and follow-up through resolution.
- Ensure compliance with healthcare IT standards, HIPAA requirements, and internal data security policies.
- Provide on-site and remote support as needed to meet operational requirements.
Required Skills & Qualifications- 1-3+ years of experience in Desktop Support, Help Desk, or End-User Support roles (healthcare experience preferred).
- Strong knowledge of Windows operating systems and common desktop applications.
- Experience supporting hardware devices, printers, and mobile technology.
- Familiarity with ticketing systems; experience with Avanti is strongly preferred.
- Ability to work effectively in a fast-paced healthcare environment with minimal supervision.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills, with the ability to support both technical and non-technical users.
Preferred Qualifications- Prior experience supporting EMR/EHR systems in a healthcare setting.
- Knowledge of Active Directory and basic network concepts.
- Experience working in environments with strict compliance and data security requirements.
Job Type & LocationThis is a Contract position based out of New York, NY.
Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in New York,NY.
Application DeadlineThis position is anticipated to close on Apr 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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