Preference: Candidates with prior Genesys experience highly preferred
Position Overview We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative.
The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Cloud CX. This role requires a combination of hands-on Salesforce development expertise, enterprise architecture experience, integration knowledge, and the ability to work closely with business and technical stakeholders.
The ideal candidate will have extensive experience with Salesforce architecture, Apex, Lightning Web Components (LWC), enterprise integrations, DevOps, Service Cloud, and modern contact-center technologies, with a proven ability to design scalable and secure CRM platforms.
Required Experience & Qualifications:
10+ years of professional experience working with the Salesforce platform.
Minimum 3 years of experience in a Salesforce Architecture or Technical Architect capacity.
Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
Strong background implementing and architecting Salesforce Service Cloud solutions.
Experience designing and delivering large-scale, enterprise CRM platforms.
Strong understanding of Salesforce security, data architecture, integrations, and performance optimization.
Excellent communication, presentation, stakeholder engagement, and technical leadership skills.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Experience working with enterprise application modernization and contact-center transformation initiatives.
Previous experience with Genesys is highly desirable. Core Responsibilities:
Salesforce Solution Architecture
Define end-to-end Salesforce architecture based on business, technical, security, and scalability requirements.
Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
Establish architectural standards, technical governance, and Salesforce development best practices.
Lead architecture workshops, design reviews, and technical governance sessions.
Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation.
Conduct application architecture, code, security, and integration reviews.
Identify opportunities to modernize existing Salesforce implementations and enterprise applications.
Ensure solutions are scalable, maintainable, secure, and aligned with enterprise architecture standards.
<>Note
Key Technical Competencies-
The successful candidate should have strong hands-on expertise in the following areas:
Q1: Do you have hands-on experience architecting, designing, and implementing telephony integrations between Salesforce using Open CTI and Genesys Cloud CX or Genesys Engage? Please describe the integration and your specific responsibilities.
Q2: Have you configured or architected Salesforce Omni-Channel routing in conjunction with Genesys? Do you have experience synchronizing agent availability/presence between Salesforce Service Cloud and Genesys?
Q3: Have you designed and developed reusable, enterprise-scale Salesforce frameworks using Lightning Web Components (LWC) and asynchronous Apex technologies such as Batch Apex and Queueable Apex?
Q4: Have you integrated Genesys IVR workflows with Salesforce Service Cloud to support capabilities such as Screen Pop, Automatic Call Distribution (ACD), customer identification, and interaction-history logging?
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: 91174039
Position Id: OOJ - 1104-105-1789571180
Posted 2 hours ago
Company Info
About Redrouthu's Inc
Redrouthu's is a premier, dual-capability talent and technology partner dedicated to helping organizations scale with confidence. We bridge the critical gap between complex business needs and flawless execution by delivering top-tier technical talent and engineering resilient, scalable IT solutions.
We do not believe in a "one-size-fits-all" mentality. Whether an organization requires urgent contract staffing, strategic full-time hires, or custom software architecture built from scratch, Redrouthu’s operates as a dependable extension of our clients' teams. With offices in Austin, Texas, and robust operational capabilities in India, we seamlessly support domestic scaling and international talent expansion.
What We Do: Core Pillars
1. Tech & Engineering Talent Solutions
Hiring often breaks down when recruiters prioritize resume volume over contextual alignment. At Redrouthu's, we focus deeply on quality and precision hiring. We spend time understanding the explicit role requirements, team challenges, and long-term delivery timelines before presenting a single profile.
Permanent Hires: Identifying and embedding permanent talent that matches your company's technical standards and internal culture.
Contract Staffing: Rapidly deploying heavily-screened contract professionals to meet immediate project timelines and fluctuating workloads.
On-Demand RPO: Embedding our elite recruitment specialists directly into your ecosystem to manage talent acquisition at any scale.
India Talent Solutions: Utilizing our deep on-the-ground expertise to help US firms build, transition, and manage highly effective technical teams within the Indian market.
2. Systems & Custom IT Solutions
We engineer adaptive ecosystems and scalable software architectures built to support evolving business growth. We prioritize clean structure, data security, and long-term maintainability over superficial, rushed deliveries.
Custom Software Engineering: Translating your complex business logic into custom, cloud-native digital assets mapped precisely to your workflows.
Managed IT Services: Taking full ownership of daily IT operations, security protocols, and infrastructure efficiency so your internal teams can remain focused on core milestones.
Managed Projects (SOW): Fully managing end-to-end technical deliverables under clear Statement of Work (SOW) frameworks, deploying specialized tech experts to hit your exact goals.
Why Technologists Choose Redrouthu’s
For developers, engineers, and IT professionals, Redrouthu’s is more than an agency. It is a career accelerator.
Impactful Projects: We place talent in roles across dynamic industries, including Finance, Healthcare, Retail, and Manufacturing.
Diverse Technical Ecosystems: Our placements and projects span a massive technical spectrum, from developers and QA specialists to Cloud Engineers and Data Architects.
Clarity First: We do not ghost candidates or send them into ambiguous interview loops. We ensure you have extreme clarity regarding project scope, expectations, and compensation from day one.
Our Mission & Vision
Mission: To empower global organizations to execute their digital strategies with absolute confidence by delivering the exact talent and robust technical infrastructure they need.
Vision: To serve as a globally recognized unified partner where people, process, and modern technology converge to unlock operational excellence and sustained business growth.
Core Values We Live By
Outcome Over Activity: We do not count hours or measure success by volume. We measure it exclusively by successful placements, stable system uptimes, and realized business value.
Accountability & Trust: We stand behind the software we build and the technical candidates we place.
Simplicity & Speed: We avoid unnecessary corporate jargon and technical complexity, choosing instead to deliver streamlined, high-speed execution.
10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations. Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science, Information Technology, or related field. JOB SUMMARY: We are seeking an experienced Salesforce Technical Architect with
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