DTEL Engineering & Consultants Inc
DTEL Engineering & Consultants Inc

Sr Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Austin, TX, US • Posted 9 hours ago • Updated 9 hours ago
Contract W2
Contract Independent
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Linux And Redhat Satellite Management.

Summary

Job Summary

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring that our services meet quality standards, ultimately contributing to positive customer feedback and satisfaction.

Key Responsibilities

  1. Provide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.
    2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.
    3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.
    4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.
    5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

  1. Advanced Proficiency In Linux And Redhat Satellite Management.
    2. Strong Understanding Of Redhat Cluster Technologies.
    3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
    4. Familiarity With It Service Management Frameworks And Processes.
    5. Effective Communication Skills For Customer Interaction And Team Collaboration.

Other Requirements

  1. Red Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.
    2. Itil Foundation Certification Is Recommended For Best Practices In Service Management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91102852
  • Position Id: 8932457
  • Posted 9 hours ago
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