A rapidly growing AgTech company is expanding its U.S. operations and is seeking a Technical Support Engineer to support a unique IoT-based platform used across agricultural environments. This is a high-impact role tied directly to the company's continued growth in a new market, supporting both customers and internal teams as adoption scales. The platform combines hardware, firmware, connectivity, and software to deliver real-time visibility and control of critical infrastructure.
In this role, you'll act as a key bridge between customers, engineering, and operations - diagnosing and resolving issues across both hardware and software layers. You'll support troubleshooting efforts related to device connectivity, system performance, and field-based installations, often working through real-world scenarios where environments vary significantly. You'll also collaborate closely with an international R&D team, contribute to product feedback, and help improve internal support processes as the U.S. team continues to grow.
The ideal candidate has a strong technical support foundation but is also comfortable working with physical systems - someone who enjoys digging into problems, understanding how things work, and guiding customers through solutions. This role requires a mix of software troubleshooting, hardware familiarity, and basic electrical understanding, particularly around wiring and system controls. A hands-on mindset and willingness to learn are critical, as the product is highly specialized and training will be provided.
This role is fully onsite, 5 days per week, in the Fort Worth, TX area, with occasional travel (up to ~20-30%) after the initial onboarding period.
Required Skills & Experience - 2+ years of experience in Technical Support, Help Desk, or similar roles
- Experience troubleshooting both software and hardware-related issues
- Ability to work through tickets independently and handle escalations
- Strong problem-solving skills and ability to think through ambiguous issues
- Basic understanding of networking or connectivity troubleshooting
- Ability to communicate clearly with customers and guide them through solutions
- Comfort working in a hands-on environment with physical devices
Desired Skills & Experience - Experience working with IoT devices, hardware systems, or field-based technology
- Familiarity with electrical concepts such as relays, contactors, or wiring diagrams
- Background in industries such as telecom, oil & gas, manufacturing, or automotive
- Experience supporting or troubleshooting mechanical or industrial equipment
- Comfort using tools or performing light hardware work (soldering is a plus)
- Experience working in fast-paced or startup environments
- Willingness to travel occasionally to support field installations or escalations
What You Will Be Doing Tech Breakdown
- 50% Hardware / IoT Systems
- 50% Software / Platform Support
Daily Responsibilities
- 80% Troubleshooting
- 20% Internal Collaboration, Testing, & Documentation
The Offer You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future
Never miss an opportunity! Create an alert based on the job you applied for.
