Lead Business Systems Analyst
Seeking an experienced and highly motivated Lead Business Analyst to support the design and implementation of various critical technology initiatives for the Fire Department. The Fire Department currently has one opening for a locally based Lead Business Systems Analyst (LBSA). The position is full-time, 40 hours/week with occasional work outside normal working hours. The LBSA will join an existing Fire Prevention team, providing critical support. There is one LBSA opening to support the Fire Department for the release 4 of the Planning and Development permitting system (SHAPE). An estimated three-year effort with the possibility of extension. This position reports to the Fire Department. This position will work with the Fire Department, providing business analysis services to department efforts.
The individual selected for this position must have excellent communication skills, active listening skills, and high customer service skills to manage multiple stakeholders. The desired candidate will have strong skills in gathering business and technical requirements, mapping business processes and data and system workflows, In addition, this position will assist in facilitating gap analyses, contributing to other written business deliverables necessary to increase the business value and quality of services and solutions while bridging the communication gap between the business and technical staff. The LBSA will work independently, proactively communicate and collaborate with external and internal customers, and be able to juggle multiple initiatives simultaneously. Attention to detail, business writing, and organization skills are required.
This position will primarily work with the Fire, Planning and Development, and other city departments to design, configure, test, and implement Release 4 of the SHAPE permitting system. Custom duties and expectations for the SHAPE Project LBSA are as follows:
- Integration Specialist for Fire Prevention Systems:
- Serve as a key component in mapping and integrating existing Fire Prevention business processes, legacy systems, and manual workflows into the SHAPE platform and digital environment.
- Advocate and Liaison with SHAPE Implementation Team on Behalf of the Fire Department:
- Act as the Fire Prevention Section’s advocate in meetings and engagements with SHAPE contractors, ensuring that the final product aligns with Fire Prevention’s operational needs and best practices from a system integration and operation aspect.
- Process Flow Optimization:
- Analyze current business models and recommend adjustments to process flows to ensure efficient and seamless integration into the new system, using their understanding of programming design and computer operations.
- User Acceptance Testing (UAT) Leadership:
- Assist and guide the user acceptance testing phase, providing expertise to ensure that all Fire Prevention requirements are thoroughly validated, and that the system performs as expected and requested.
- Best Practices Advisor:
- Provide ongoing insights on software best practices tailored to the unique needs and nuances of Fire Prevention, ensuring that the section benefits from both technical and operational improvements focused on process automation where possible.
Must haves:
- Bachelor''s degree - business administration, information technology or related
- 5 years of progressive experience as a lead business analyst conducting business cases, business and technical process mapping, requirements gathering, etc
- Excellent verbal and written communication skills, follow-through, and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
- Exceptional attention to detail; documents must be professional and ready for Executive review
- Advanced proficiency with MS Word, OneNote, Excel, PowerPoint, Project/PWA, and Visio; wireframe software
- Procurement experience (RFP, RFI, RFQ, etc.)
- Project implementation support experience (multi-year, large teams, phased rollouts, etc.)
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