Location: Madison, NJ
Salary: $30.00 USD Hourly - $32.00 USD Hourly
Description: Our client is currently seeking a Desktop/Tech Support: III (Senior)
Desktop/tech SupportLocation: Greater West Palm Beach Area (Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St. Lucie, Stuart, Wellington)
Schedule: 8:00 AM - 5:00 PM ET, Hybrid (in-office as needed)
Travel: Personal vehicle required (mileage reimbursement provided)
Contract To hire 1-3 months
Minimum Qualifications- Bachelor's degree in a relevant field or equivalent practical experience.
- 3+ years of IT support experience (5+ years preferred).
- Strong customer service skills with clear verbal and written communication.
- Proficiency in Windows and Mac troubleshooting, mobile device configuration, and basic networking.
- Experience with Microsoft 365, including CoPilot and AI technologies.
- Ability to lift up to 50 lbs. and reliable transportation.
Preferred Qualifications- Experience with ServiceNow and Ivanti.
- Background working in large organizations with established processes and procedures.
- Strong emotional intelligence and ability to adapt to different personalities and technical skill levels.
- Demonstrated problem-solving skills, including root cause analysis.
- Ability to prioritize tasks effectively and manage multiple support tickets.
- Growth mindset with flexibility and organizational skills.
Responsibilities- Provide technical support for desktops, laptops, mobile devices, and network systems.
- Configure new user workstations, upgrade equipment/software, and re-image computers.
- Perform data migrations, restorations, and remote troubleshooting.
- Resolve LAN, server, and connectivity issues using ticketing and asset management systems.
- Collaborate with ITIL teams (WAN Engineers, Messaging Engineers, Logical Access, Application Development, Facilities, Telecom) to ensure timely resolutions.
- Participate in local and national initiatives, contributing to Agile product development and continuous improvement.
- Deliver professional, empathetic support with patience and clear communication.
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