Position : ServiceNow Developer
Location : Raleigh, North Carolina (Hybrid)
Duration : Long Term
Role Overview
Seeking a Senior ServiceNow Developer to design, develop, and enhance scalable solutions within the ServiceNow platform. This role supports a complex managed services environment, collaborating with Product, Engineering, Architecture, Operations, and Service Delivery teams to improve workflows, automate processes, and enhance service delivery across multiple operational models and customer environments.
Key Responsibilities
- Design and develop scalable ServiceNow solutions across TPSM, ITOM, SPM, IRM, CSM, and related modules.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and other platform components.
- Build automated workflows utilizing Flow Designer, IntegrationHub, or Workflow Data Fabric.
- Establish reusable development patterns and standardized configurations capable of scaling across multiple environments.
- Design and maintain integrations between ServiceNow and external systems using REST/SOAP APIs and web services.
- Integrate ServiceNow with monitoring tools, cloud platforms, and CMDB sources to drive automation.
- Translate complex business requirements into technical designs and platform configurations.
- Participate in platform upgrades, testing, release management, and advanced production troubleshooting.
- Conduct code reviews, promote secure development standards, and mentor junior developers and administrators.
Required Qualifications
- Education: Bachelor's degree in Computer Science, IT, or a related field (or equivalent professional experience).
- Experience: 7+ years of experience with ServiceNow, including 5+ years of hands-on development. 5+ years of JavaScript development and 3+ years of REST API/integration experience required.
Technical Skills:
- ServiceNow Certified System Administrator (CSA).
- At least one CIS certification in CSM, GRC/IRM, or SPM.
- Strong experience with ITSM and exposure to ITOM, CMDB, or Service Catalog.
- Proficiency in Azure DevOps (or comparable Agile platforms) and working knowledge of cloud environments (AWS, Azure, VMware).
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD).
- Experience with Service Mapping, Discovery, and Automated Test Framework (ATF).
- Prior experience within a Managed Service Provider (MSP) or large enterprise IT environment.
- Familiarity with DevOps or Agile delivery models.
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