Genesis10 is currently seeking a Copilot Agent Builder / Business Analyst for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. The Copilot Agent Builder partners with business stakeholders to identify opportunities, design, configure, test, deploy, and support AI-powered assistant agents. Acting as a bridge between business needs and technology, this role evaluates use cases and translates requirements into scalable agent designs to enhance productivity and streamline processes. This position requires strong analytical thinking and stakeholder management skills rather than traditional software development expertise.
Responsibilities: - Gather requirements and perform process analysis
- Handle solution design, configuration, testing, and documentation
- Manage deployment, production support, and ongoing optimization of deployed agents
- Ensure compliance with governance and risk standards
- Provide regional business-partner support and contribute to the timely resolution of production and L3 support issues
Requirements: - Strong analytical, logical, and critical-thinking skills to evaluate business challenges and identify effective AI-assisted solutions
- Demonstrated ability to gather, analyze, and translate business requirements into practical agent designs, workflows, and implementation plans
- Proven problem-solving and design-thinking capabilities, including the ability to navigate ambiguity and develop scalable, user-focused solutions
- Experience planning and executing solution delivery activities, including configuration, testing, documentation, deployment, and ongoing support
- Ability to validate outputs, troubleshoot issues, identify process improvements, and continuously refine solutions
- Strong written and verbal communication skills with the ability to engage stakeholders and manage expectations
- Excellent organizational skills, attention to detail, sound judgment, and a demonstrated sense of ownership and accountability
- Ability to quickly learn new technologies and platform capabilities while operating within established governance, risk, security, and data management standards
- Proven ability to collaborate effectively across global teams and support business partners in a distributed, multi-region environment
- Ability to provide production support, including issue investigation, root-cause analysis, and L3 support activities
- Experience improving business processes, user experiences, or productivity through technology-enabled solutions is highly desirable
- Software development or advanced AI expertise is not required
Desired skills: - Experience working with Microsoft Copilot, Copilot Studio, generative AI solutions, or similar assistant and automation platforms
- Familiarity with low-code/no-code technologies, workflow automation, prompt engineering, and conversational agent configuration
- Experience in business analysis, process improvement, requirements gathering, solution design, and stakeholder engagement
- Knowledge of process mapping methodologies
- Experience planning and executing user acceptance testing (UAT)
- Understanding of conversational design principles, user experience best practices, knowledge management, and content organization
- Experience supporting technology adoption initiatives
- Familiarity with Agile delivery practices
- Ability to define, monitor, and analyze adoption, quality, operational, and support metrics
- Experience operating within a regulated financial services environment
- Exposure to AI-enabled productivity, automation, or digital transformation initiatives is preferred
Pay range: $36.18 - $44.18 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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