Description:
Senior Operations Engineer, Transport Support requires a high degree of advanced technical, analytical, and managerial competencies to solve complex problems and issues and provide technical support to various Brightspeed organizations.
Employees in this position assume ownership and accountability in recognized Transport technical disciplines and provide technical leadership, guidance, and assistance to employees across departmental segments.
Duties and responsibilities include:
Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
High level analysis and identification of unique, complex, or chronic issues in the Transport network
Ability to design and write technical bulletins, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
In-depth knowledge and expertise in hardware/software/database operations to include fault troubleshooting for multiple Transport platforms including, Synchronous Optical Network (SONET), and ALL Digital Access Cross-Connect (DAC), such as Titan 5500 and 532L.
In-depth knowledge and understanding of how to interpret Circuit Layout Records (CLR) and schematics.
High level understanding of electrical transport, to include, T3, T1 and DS0
Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
Qualifications WHAT IT TAKES TO CATCH OUR EYE
Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of Transport network services, and systems
Subject matter expert in SONET and Digital Access Cross-Connect (DACS) including lower-level applications and associated technologies and configurations
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, provisioning, and other support systems
Ability to read Circuit Layer Records and Complex Schematics/designs
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
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