Position Title: End User Support Specialist
Location: Phoenix, AZ 85016 (Onsite)
Pay Rate:- $28/HR
Duration:- One Year
Job Description Summary:
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients. Travel via car is required.
Technical Skills-
Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment
Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup
Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred)
Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar)
Basic familiarity with Active Directory functions such as password resets and account lookups
Introductory exposure to device management tools (e.g., Intune, SCCM) preferred
Customer Service & Communication
Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
Ability to interact effectively with users at all levels of the organization
Clear and accurate written communication for ticket updates, documentation, and status notes
Ability to remain calm, professional, and solution focused in high pressure or time sensitive situations
Experience
Up to 2 years of experience in an IT desktop or end user support role preferred.
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