Genesis10 is currently seeking an ITSM Change & Release Manager - Practice Owner for a permanent position with a Major Financial Services Firm located in Plano, TX. As the strategic leader of the change and release management practices, you will own the frameworks, policies, and processes to ensure every system change is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed of innovation. You will report to the Team Leader.
Responsibilities: - Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs
- Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness
- Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment
- Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews
- Establish and enforce best practices for assessing change risk, business impact, and rollback strategies
- Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes
- Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes
- Be the primary contact for change and release management across IT, departments, and vendors
- Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability
Requirements: - 3 years of experience in IT Service Management with a focus on Change and Release Management
- Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred
- Experience overseeing and maturing ITSM practices in a complex, multi-platform environment
- Experience leading CABs and managing enterprise-scale release cycles
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management
- Excellent communication, facilitation, and stakeholder management skills
- A data-driven mindset with the ability to translate metrics into actionable improvements
- Experience with risk management, compliance, and audit requirements in IT operations
Pay range: $80,200 - $125,000 annually Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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