Desktop Engineer I

Kansas City, KS, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Auditing
Web Portals
Microsoft Windows
OS X
Provisioning
Migration
Mobile Device Management
Tier 2
IOS Development
Android
Management
Documentation
Break/Fix
Standard Operating Procedure
Microsoft Power BI
Decision-making
Computer Hardware
ServiceNow
Collaboration
Tier 3
ITIL
Change Management
Information Technology
Curriculum
Adobe
Oracle
Microsoft
Virtual Private Network
SAP
Microsoft Azure
Recruiting
Microsoft Office
Scripting
Windows PowerShell
Python
Technical Support
Repair
Remote Support
Activity-based Management
Computer Networking
Communication
Customer Service
FOCUS
Problem Solving
Continuous Improvement
English

Summary

In this role, you will support enterprise endpoint devices (Windows, macOS, iOS and Android), which includes working support tickets submitted through ServiceNow, deploying updates and applications through Windows Update for Business, Patch My PC, and Intune and troubleshooting issues related to Autopilot and zero-touch provisioning. As a Tier 2 escalation point, you will collaborate with Tier 3 engineers, generate documentation and reports using PowerShell, MS Graph, ServiceNow, or Power BI, and adhere to ITIL practices for incident, problem and change management.

Job Duties and Responsibilities:

Test, deploy, and maintain secure base images for Windows devices, ensuring alignment with enterprise standards.
Perform and audit monthly security patching using Windows Update for Business and Patch My PC.
Deploy and install applications through the Company Portal, ensuring configurations meet business requirements.
Troubleshoot issues related to Windows Autopilot and zero-touch enrollments (e.g., Apple Business Manager/DEP).
Provide macOS support using JAMF, including troubleshooting and resolving issues, and leveraging Apple Business Manager/DEP for zero-touch provisioning.
Contribute to the ongoing migration of mobile device management to Microsoft Intune and provide Tier 2 support for iOS and Android devices (e.g., troubleshooting connectivity, application deployment, policy enforcement).
Manage the ticket queue for the Endpoint Architecture Team and serve as an escalation point for complex break-fix incidents.
Develop and maintain documentation for implementations, break-fix solutions, and standard operating procedures.
Generate reports using PowerShell, MS Graph, ServiceNow, or Power BI to provide insights and inform decision-making.
Assist with hardware deployments and ensure accurate asset recording in ServiceNow.
Collaborate with Tier 3 engineers to roll out new technologies and improve existing processes.
Participate in team meetings and planning sessions to align endpoint strategies with business objectives.
Follow ITIL principles for incident, problem, and change management, ensuring best practices are upheld.
Perform other duties as assigned to effectively support the endpoint environment and organizational needs.
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

High school diploma or equivalent with 1 years of experience in an enterprise environment
Post-secondary education in information technology or related curriculum preferred
Experience with Adobe, Oracle, Microsoft, VPN, SAP and other client applications
Azure & Intune exposure
Certification and/or License - Will be required to obtain and maintain one of the below certifications upon hiring
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- JAMF Certification: 200

Knowledge, Skills and Abilities

Strong scripting abilities in PowerShell, Python or similar language
Desktop troubleshooting, repair and remote support experience
Apple ecosystem troubleshooting, including ABM\DEP, networking and configuration
Excellent verbal and written communication skills
Ability to translate technical solutions into business-friendly language
Able to work both independently and as part of a diverse team
Strong customer service mindset, with a focus on efficient problem resolution
Proficient in analyzing, diagnosing and resolving complex technical issues
Able to handle multiple tasks and prioritize effectively under deadlines
Adherence to company policies and commitment to continuous improvement
Able to read, write, and speak English

An Equal Opportunity Employer including Disabled/Veterans

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d1dbe
Position Id: 593255c809d123412b1628e3100a93ff
Posted 7 hours ago

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