Job#: 3026488 Job Description: Job Title: Executive IT Support Specialist (White Glove / VIP Support)General PurposeThe Executive IT Support Specialist serves as the primary technical resource for delivering high-touch, white glove IT support to C-suite leaders, VPs, board members, and other VIP personnel. This role provides exceptional end-user support, ensuring executives have seamless, reliable, and secure access to technology solutions at all times.
This position requires deep technical expertise, outstanding customer service, and the confidence to work directly with high-profile stakeholders. The Specialist will resolve complex technical issues, coordinate escalations with corporate IT teams, manage technology lifecycle needs, and provide proactive guidance to keep executive technology modern, secure, and always operational.
Key Duties & ResponsibilitiesExecutive/VIP Technology Support- Provide proactive, white glove IT support to onsite and remote executives.
- Build trust-based relationships with executives to understand work styles, preferences, and technology needs.
- Deliver fast, accurate, professional support for high-priority incidents with minimal disruption.
- Independently resolve complex break/fix issues in person or via phone, ensuring a polished end-user experience.
Collaboration & Technical Coordination- Partner closely with Corporate IT, Applications, and Security teams to deliver seamless solutions.
- Serve as a frontline participant in new technology rollouts-learning, preparing executives, and supporting technologies through their lifecycle.
- Recommend new technologies, tools, and processes that improve executive productivity and efficiency.
Lifecycle Management & System Maintenance- Perform installations, replacements, upgrades, and support for hardware and software.
- Conduct regular technology reviews to deliver proactive support for executives and administrative staff.
- Log, track, and report support activities according to established procedures.
Training & Coaching- Coach executives on secure IT practices and emerging technologies.
- Train users on basic and specialized applications to increase digital fluency.
Availability & Response- Respond to incoming support requests in a timely manner-including off-hours needs.
- Provide after-hours and weekend support as required (24/7 availability expected under certain situations).
- Set appropriate expectations with executive staff and consistently deliver on them.
Other Requirements- Additional duties may be assigned as necessary to support the needs of the executive team.
Minimum RequirementsEducation & Experience- Bachelor's degree or 5+ years of IT support experience.
- 3+ years supporting C-suite executives, VIP leaders, and executive administrators.
- 5+ years of experience with desktop hardware, operating systems, and printers.
- 3+ years of expert-level experience supporting Apple iPhone and iPad.
- 3+ years of experience with Microsoft O365 (Windows, Office, Outlook, Teams/Skype, etc.).
- 2+ years supporting business communication tools (video conferencing, messaging, telephony).
- Strong hands-on troubleshooting skills with the ability to perform under pressure.
- Comfortable with the 24/7 nature of Executive IT support.
- Certifications preferred: MCP, Apple Certifications, CompTIA.
Knowledge, Skills & Abilities- Strong technical problem-solving skills with excellent attention to detail.
- Outstanding customer service orientation, with a polished and professional presence.
- Highly personable, outgoing, confident, and effective at relationship-building.
- Self-motivated with strong prioritization and organizational skills.
- High integrity and professionalism in handling sensitive executive matters.
- Ability to communicate clearly with both technical and non-technical users.
- Skilled in tactful coaching and explaining complex concepts simply.
- Ability to be flexible and available during off-hours and weekends.
- Must be able to read, write, and speak English fluently.
General Requirements- Strong Apple ecosystem expertise (iPhone/iPad), with additional proficiency in Windows.
- High comfort level working directly with C-suite executives and technical admin teams.
- Strong interpersonal presence-personable, articulate, and confident.
Work Environment & Additional Details- Schedule: Monday-Friday, 8 AM-5 PM
- Onsite: 5 days per week
- Travel: 1-2 trips per quarter
- Training: ~90 days (dependent on experience and comfort level)
- Support Population: 250-300 VIP users including all VPs and above, plus a council/board of ~150 members
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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